Marco Rodriguez
Pocono Lake,PA
Summary
Results-driven General Manager recognized for transforming under-producing teams into top-performing units. Combines sharp operational organization with a motivational leadership style to accelerate sales and profitability in competitive markets. Adept at building strong guest relationships, resolving operational issues quickly, and executing strategic corporate goals.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Somerset Atrium LLC
11.2024 - Current
- New construction hampton inn & suites (101 rooms)
- Budget creation and implementation.
- Oversaw hotel pre-opening operations including SOP creation, personnel recruitment, and implementation of service delivery standards during launch period.
- Increase occupancy, ADR, and RevPAR beyond forecasts.
- Guest satisfaction and cleanliness ratings consistently in mid-90's.
General Manager
Real Hospitality Group
01.2024 - 11.2024
- Oversaw daily operations of 108 rooms for 4-star boutique hotel.
- Reviewed current SOP's and implemented changes to streamline operations.
- Achieved #2 ranking on TripAdvisor for property out of 42 hotels while executing a targeted campaign to secure #1 position through comprehensive training and support aimed at improving guest service and cleanliness standards.
- Executed innovative sales strategy to enhance ADR and REVPAR through revised pricing structure for rollout
- Present CapEx plan to update current rooms in regards to storage and lighting.
General Manager
CR Hospitality
10.2015 - 05.2023
- Supervised pre-opening initiatives involving sourcing and ordering all FF&E for hotel and property setup, partnering with project manager to achieve opening deadlines.
- Led daily operations at select-service 123 all-suites hotel, focusing on guest satisfaction. Supervised housekeeping, food and beverage sales, front office, and maintenance teams. Managed a workforce of 20 employees to achieve high performance and service standards.
- Maintained high product quality standards in hotel maintenance and cleanliness, resulting in top 25% ranking among brands for five years. Secured top 25% brand ranking in both 2018 and 2019 by prioritizing appearance and cleanliness.
- Supervise and manage property operations to guarantee maximum performance and continuous improvement across five critical result areas: guest service, employee engagement, sales and marketing, property presentation, and profit/financial oversight.
- overview of HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and conducting performance reviews.
- Executed all revenue management duties using Gro Revenue Management software from 2021 to 2023. Managed sales operations for property, driving revenue growth during tenure. Leveraged Gro Revenue Management software to optimize pricing strategies and occupancy rates.
Assistant General Manager
Castle Rock Hospitality
03.2012 - 04.2016
- Ensured comprehensive understanding of and adherence to all departmental policies, service procedures, and standards.
- Handled guest complaints, guaranteeing high levels of guest satisfaction.
- Enhanced departmental quality scores on guest satisfaction surveys, elevating property to #2 ranking on east coast.
- Managed staff of 6, guaranteeing completion of all associate responsibilities prior to conclusion of work shift, encompassing checklists and cash drops.
- Executed training programs for all new hires and ongoing support for associates requiring assistance in maximizing performance
Education
Associate in Specialized Technology Degree - Computer Networking
Allentown Business School
Allentown03.2003
Skills
- #1 Hampton Inn & Suites in the US for Cleanliness for January & February 2026
- #1 Digital Key Top Performing Hotel - 2017
- Q4 2018 Hilton Honors Quartely Award Winner
- TripAdvisor's #1 hotel in Pasadena, TX - 6 years running
- TripAdvisor's Certificate of Excellence - 6 years running
- Top 7% of Hilton Group Sales for Q1 & Q2 of 2022
Certification
- Hampton Inn GM Certification - Current.
- Home2 Suites GM Certification.
- Hilton GRO Certified.
Timeline
General Manager
Somerset Atrium LLC
11.2024 - Current
General Manager
Real Hospitality Group
01.2024 - 11.2024
General Manager
CR Hospitality
10.2015 - 05.2023
Assistant General Manager
Castle Rock Hospitality
03.2012 - 04.2016
Associate in Specialized Technology Degree - Computer Networking
Allentown Business School
Skills
OnQ, PeP, GRO, OnQ R&I, Revenue Management, Operations, OPERA, MS Office(current).