Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marco Ruiz

West Valley City,UT

Summary

Dynamic leader with a proven track record at Si's Auto, adept in customer service and team leadership. Excelled in employee management, enhancing store operations, and implementing health and safety protocols. Skilled in bilingual communication significantly boosting team efficiency and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shop Manager

Si's Auto
11.2023 - Current
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented store policies and procedures to remain compliant with corporate guidelines
  • Monitored and analyzed sales reports to identify opportunities for growth.
  • Developed new promotional campaigns to attract new customers.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Oversaw daily operations, ensuring store met its performance and sales goals.

Automotive Technician

Si's Auto
06.2023 - Current
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Performed safety and emissions inspections.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Trailer Rebuild Technician

Prime Inc.
04.2019 - 08.2022
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Worked with diverse types of weather and ground conditions.
  • Repaired structural damages to trailers that included: Welding ( both aluminum and steel), re-insulating trailers, building some structural components from the ground up, or piecing togeher two trailers to make one.
  • Performed road calls on occasion
  • Swung reefer units or performed installtion inspections

Automotive Technician

Stockton 12 Honda
11.2015 - 04.2019
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed safety and emissions inspections.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Skilled at working independently and collaboratively in a team environment.

Warehouse Worker

Safelite Auto Glass
09.2015 - 11.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated equipment while observing standard safety procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

ISS

O'Reilly Auto Parts
05.2015 - 09.2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with clients to establish new contracts.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.

Manager

O'Reilly Auto Parts
05.2015 - 09.2015
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled costs to keep business operating within budget and increase profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Store Associate

AutoZone
09.2014 - 05.2015
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Groundskeeper

Promontory Club
05.2013 - 07.2014
  • Cultivated a positive work environment through effective communication with team members and supervisors.
  • Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
  • Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on the property''s premises.
  • Maintained aesthetic consistency across multiple properties by following specific design guidelines.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Upheld high safety standards on all tasks performed ensuring minimal accidents or injuries within the workplace.
  • Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
  • Prepared soil for planting and sowing.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Assisted with irrigation system maintenance and repair.

Education

Associate Of Applied Science - General Automotive

Salt Lake Community College
Salt Lake City, UT
08.2016

High School Diploma -

Cyprus High School
Magna, UT
06.2013

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Store operations
  • Team leadership
  • Effective leader
  • Teamwork and collaboration
  • Bilingual
  • R-134a & YF1234a certification
  • Emissions certified

Certification

Refrigerant

Emissions

Languages

Spanish
Native or Bilingual

Timeline

Shop Manager

Si's Auto
11.2023 - Current

Automotive Technician

Si's Auto
06.2023 - Current

Trailer Rebuild Technician

Prime Inc.
04.2019 - 08.2022

Automotive Technician

Stockton 12 Honda
11.2015 - 04.2019

Warehouse Worker

Safelite Auto Glass
09.2015 - 11.2015

ISS

O'Reilly Auto Parts
05.2015 - 09.2015

Manager

O'Reilly Auto Parts
05.2015 - 09.2015

Store Associate

AutoZone
09.2014 - 05.2015

Groundskeeper

Promontory Club
05.2013 - 07.2014

Associate Of Applied Science - General Automotive

Salt Lake Community College

High School Diploma -

Cyprus High School

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Marco Ruiz