Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARCO RUIZ

American Canyon,CA

Summary

Dynamic Human Resources Business Partner with a proven track record in strategic planning, policy integration, and performance improvement. Committed to maximizing efficiency, enhancing employee satisfaction, and achieving significant cost savings. Expertise in aligning HR initiatives with organizational goals to foster a productive workplace culture. Passionate about leveraging innovative solutions to support business growth and employee engagement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

HR Business Partner

Buske Logistics
09.2024 - Current
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Collaborated with leadership to assess and improve policies across board.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Advised senior management on organizational development and change management initiatives.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Instructed senior leaders on appropriate employee corrective steps.

Human Resources Analyst

City of Berkeley
02.2024 - Current
  • Spearhead recruitment initiatives, collaborating with Talent Acquisition to develop effective staffing strategies.
  • Conduct comprehensive job analyses, desk audits, and organizational assessments to inform classification descriptions and compensation recommendations.
  • Lead employee relations activities, including policy interpretation, collective bargaining, and labor relations, ensuring compliance with federal, state, and local employment laws.
  • Oversee the administration of employee benefits programs and performance evaluations, supporting employee development and retention.
  • Advised on intricate HR dilemmas, utilizing deep HR and business insights to craft strategic solutions swiftly.

Human Resources Manager

The Independent Network
02.2021 - 12.2023
  • Collaborated with senior leadership (CEO, COO, Director of Operations) to implement a comprehensive HR strategy, resulting in a 15% improvement in staff retention and a 20% faster hiring process.
  • Managed full-cycle talent acquisition, including recruitment, onboarding, and workforce planning, in collaboration with senior leadership.
  • Led the development and implementation of diversity and inclusion programs, resulting in a significant increase in workforce diversity.
  • Ensured organizational compliance with federal, state, and local employment laws, modifying policies and practices to minimize litigation risks.
  • Developed and executed performance management processes, including annual compensation reviews and employee evaluations, aligning with business objectives.
  • Established detailed SOPs and efficient workflows in key HR areas, enhancing operational efficiency by 30% and aligning HR processes closely with organizational goals.

Human Resources Supervisor

UC Berkeley: Berkeley Regional Services
02.2019 - 02.2021
  • HR Supervisor in charge of Business Operations, Human Resource Information Management (HRIM), Payroll and Reporting
  • Established and maintained policies and procedures – specifically related to multi-location agreements, employee separations, concurrent hires, overpayments and underpayments
  • Led a diverse team of payroll analysts, HRIM specialists, an HR Generalist, and student employees, overseeing recruitment, training, and supervision.
  • Leveraged data analysis, research, and key performance metrics to inform and guide strategic HR decisions.
  • Handled all escalated matters with UCPath’s Quality Care Unit (QCU)
  • Used data, evidence based research, HR and business metrics to facilitate decision making
  • Supported implementation of methodologies to improve service levels, manage client perceptions, and build strong client relationships with client teams
  • Complex analysis in managing the review and reconciliation of data entry and records to produce required reports for clients
  • Applied knowledge of university policies, labor contracts, and laws in client’s business environment to resolve complex, cross-functional issues
  • Recognize client unit’s objectives and recommended strategies that achieved client and university goals while mitigating risk
  • Administered performance evaluations and suggested performance improvement plans and corrective action
  • Identify and address problems and opportunities for the company
  • Used SmartSheet to automate and manage projects more efficiently with several stakeholders
  • Subject matter expert for staff and faculty in regards to payroll, Human Resource Information Management (HRIM) regarding UCPath
  • Build alliances and partnerships with other departments supported by Berkeley Regional Services

Business Operations Supervisor – Finance and Administration

UCSF Dept of Surgery: Division of General Surgery & Division of Plastics & Reconstructive Surgery
03.2015 - 02.2019
  • Effectively managed day-to-day operations in Divisions of General Surgery as well as Plastic & Reconstructive Surgery
  • Established and maintained policies and procedures
  • Coordinated space and infrastructure issues; coordinated multiple large scale moves for General Surgery and Plastics & Reconstructive Surgery divisions
  • Recruited, trained and supervised staff of 10 administrative assistants
  • Reviewed and approved timesheets for 25+ staff
  • Ensured that payroll, employee changes, and other HR transactions are completed in an accurate and timely manner.
  • Responsible for approval of purchasing, travel and meeting & entertainment purchases
  • Administered performance evaluations and suggested performance improvement plans and corrective action
  • Budgeting and financial analysis of over 30 accounts, grants and gift funds belonging to faculty and the division
  • Functioned as interim Residency Program Coordinator while position was recruited and filled then trained candidate hired for position
  • General Ledger reconciliation and analysis of all Division funds
  • Prepared HR packets and paperwork for various levels of appointments and recruitments then worked with various departments to ensure proper onboarding of all candidates and appointees (Observers, Visiting Scholars, Volunteers, Specialist, Career Employees, Postdoctoral Scholars, etc)
  • Fellowship Coordinator for MIS, Endocrine and Breast Care Center on Non-ACGME Fellowships
  • Subject matter expert for staff and faculty in regards to purchasing, reimbursements, HR, IT and department policies
  • Coordination and execution of divisional events such as Plastic Surgery Symposium, Plastic Surgery resident interviews as well as all team building activities
  • Responsible for General Surgery Staff Engagement Committee

Meaningful Use Analyst / Project Manager

UCSF APeX
03.2012 - 03.2015
  • Obtaining information from providers to complete Meaningful Use registrations/attestations for over 1000 UCSF providers
  • Identified opportunities for improving workflow as well as providing and explaining Apex Meaningful Use educational material for providers
  • Tracking of payments after successful Meaningful Use attestation for over 1000 UCSF providers
  • Communicating status of Meaningful Use registrations/attestations to Division Administrators, Department Chairs and Department CFOs
  • Provided weekly Meaningful Use Objective Summary reports for 18 departments through the University to show progress toward meeting all Meaningful Use thresholds
  • Facilitating meetings with department leadership to develop action plan for meeting Meaningful Use requirements at UCSF
  • Tasked with becoming subject matter expert in Meaningful Use as outlined by Centers for Medicare and Medicaid Services and how it relates to the unique UCSF administrative and technical environment
  • Field phone calls and email inquiries from providers, staff, and leadership pertaining to Meaningful Use, workflow recommendations, and progress toward meeting requirements.
  • Worked with large sets of data, manipulating data, and using advanced Excel techniques to perform comparative analysis between various sets of data.
  • Created and maintained several educational documents as well as subject related content that was stored on SharePoint for distribution

Customer Service/Project Analyst

Steven Engineering
02.2011 - 03.2012
  • Demonstrated excellent communication skills with manufacturing companies as well as customers by providing timely responses along with accurate information using Microsoft Outlook, fax and phone.
  • Maintained and strengthened relationships with manufacturing companies in order to ensure highest level of service to clients
  • Providing superior customer service with high level of standards for both clients and staff.
  • Used advanced level Microsoft Excel skills to create, maintain and update spreadsheets for over 100 clients that were maintained in SharePoint Site.

Customer Service Center Supervisor

Comcast
05.2007 - 11.2010
  • Service Center Supervisor: Supervision of all staff to effectively carry out all operations for San Francisco Service Center
  • Ensured that all Customer Account Executives were adequately trained and exhibited exceptional product knowledge and customer service skills
  • Assisted in the hiring and ongoing development of all Customer Account Executives
  • Delegated and completed opening and closing duties, balanced registers, prepared daily reconciliation, handled cash, deposits and operated cash drawer and various audits
  • Organized, prepared, monitored, and managed work schedules and related activities in order to ensure that work is performed in timely manner and productivity standards were met and balanced with customer satisfaction
  • Responsible for loss prevention, customer satisfaction, and employee well being
  • Collaborated with various departments within company to resolve any customer concerns in a timely manner
  • Ensured that cash control activities, policies, and procedures were executed and followed consistently
  • Proactively and consistently met or exceeded sales expectations. The ability to create and attain goals and stretch goals.
  • Produced and maintained sales, monetary and inventory reports on daily basis

Education

Bachelor of Art - Sports Medicine

University of the Pacific

Master of Science - Health Care Administration

California State East Bay

Skills

  • MS Word, Excel, PowerPoint, Outlook, Access, Teams and other MS Office Suite products, ADP Workforce Now
  • Project Management application knowledge with SmartSheet, Asana, and ClickUp
  • Strategic HR Planning, Talent Acquisition, Performance Management, Employee Relations
  • Expertise in local, state, and federal employment laws, including EEO, AAP, and regulatory compliance
  • Advanced knowledge of UC applications such MyReports, BearBuy, MyExpense, HBS, 25Live, Peoplesoft, CalAnswers, Kronos, PPS, ProMap, Service Now and Service Hub
  • UCPath – University of California’s integrated payroll, benefits and human resource software
  • Recruitment and payroll applications such as Monster, LinkedIn, Indeed, BrassRing, Workday, TriNet, Ceridian Dayforce and ADP
  • Type 60 wpm; 10 key proficient
  • Bilingual – Ability to read, write, translate and interpret fluently in Spanish

Certification

  • SHRM-CP (In Progress)
  • HR Professional Development Program

Languages

Spanish

Timeline

HR Business Partner

Buske Logistics
09.2024 - Current

Human Resources Analyst

City of Berkeley
02.2024 - Current

Human Resources Manager

The Independent Network
02.2021 - 12.2023

Human Resources Supervisor

UC Berkeley: Berkeley Regional Services
02.2019 - 02.2021

Business Operations Supervisor – Finance and Administration

UCSF Dept of Surgery: Division of General Surgery & Division of Plastics & Reconstructive Surgery
03.2015 - 02.2019

Meaningful Use Analyst / Project Manager

UCSF APeX
03.2012 - 03.2015

Customer Service/Project Analyst

Steven Engineering
02.2011 - 03.2012

Customer Service Center Supervisor

Comcast
05.2007 - 11.2010

Bachelor of Art - Sports Medicine

University of the Pacific

Master of Science - Health Care Administration

California State East Bay

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