Marco Salazar
Naples,FL
Summary
Dynamic professional with a proven track record at Moorings Park, excelling in guest service and quality control. I enhanced customer satisfaction and order accuracy. Demonstrated exceptional multitasking and stress tolerance, leading to improved team efficiency and a positive dining experience without compromising service quality. Offering strong coordination and communication skills with drive to learn and excel in fast-paced kitchen environment. Brings understanding of kitchen dynamics and importance of timing and presentation. Ready to use and develop organizational and multitasking skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Expeditor/Restaurant Food Server/Restaurant Server
Moorings Park
02.2024 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted overseeing quality, and appearance.
- Provided exceptional support to staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Shift Leader
Tropical Smoothie Cafe
12.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Technical Manager
Chuck E Cheese
09.2022 - 12.2022
- Oversaw testing of equipment and components to check for defects.
Education
High School Diploma -
Naples Highschool
Naples, FL05-2025
Skills
- Guest service
- Stress tolerance
- Restaurant etiquette
- Quality control
- Order accuracy
- Teamwork
- Problem-solving
- Time management
Certification
- PMI Certification.
Languages
Spanish
Native or Bilingual
Timeline
Food Expeditor/Restaurant Food Server/Restaurant Server
Moorings Park
02.2024 - Current
Shift Leader
Tropical Smoothie Cafe
12.2022 - 06.2023
Assistant Technical Manager
Chuck E Cheese
09.2022 - 12.2022
- PMI Certification.
High School Diploma -
Naples Highschool
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