Marco Santos
Pomona,CA
Summary
In summation, I consider myself to be an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I strive to have demonstrate a willingness to take on added responsibilities to meet team goals. But most importantly I am a detail-oriented team player with strong organizational skills; and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
09.2021 - 11.2023
- Operated rides and attractions according to written guidelines to reduce injuries.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Trained new recreation attendants on safety procedures and customer service tactics.
Data Processing Assistant
Deustche Bank
06.2017 - 04.2021
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Verified data checking for compliance, error and repeat data.
- Performed regular quality control checks to verify accurate entry of data.
- Assisted team by compiling internal reporting data.
- Completed time-sensitive data entry requests.
- Monitored data entry processes and worked to improve efficiency and performance.
- Assisted with development of data entry procedures to streamline data processing.
Food Service Attendant
Universal Studios Hollywood
03.2016 - 03.2017
- Answered guests' questions about menu items and helped make selections.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Office Assistant
G&C Media Inc.
09.2014 - 04.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Crew Member
McDonald's
06.2015 - 03.2016
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Cashier
My Delight Cupcakery
09.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Upsold additional products and services to customers, increasing revenue.
Education
High School Diploma -
Village Academy High School
Pomona, CA09.2013
Skills
- Safety Inspections
- Flexible Schedule
- Teamwork and Collaboration
- Crowd Security
- Strong Work Ethic
- Time Management
- Microsoft Excel
- Data Entry
Accomplishments
- Grew my company knowledge and ambitiously landed the lead ership role at my main attraction at the Disneyland Resort. I held this title for a little over a year.
Timeline
Attractions Cast Member
Disneyland Resort
09.2021 - 11.2023
Data Processing Assistant
Deustche Bank
06.2017 - 04.2021
Food Service Attendant
Universal Studios Hollywood
03.2016 - 03.2017
Crew Member
McDonald's
06.2015 - 03.2016
Office Assistant
G&C Media Inc.
09.2014 - 04.2016
Cashier
My Delight Cupcakery
09.2014 - 01.2015
High School Diploma -
Village Academy High School