Summary
Overview
Work History
Education
Skills
Certification
Gamer, part time content creator, model building, cosplay, charity events.
Timeline
Generic

Marco Sciannameo

Worcester,MA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.



Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.



Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement. Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Barista

Honey Dew Donuts
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.

Assistant Store Manager

Dollar General
07.2022 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Party City
09.2016 - 05.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Security Officer

Maunaluan Security
10.2006 - 09.2012
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

High School Diploma -

Henry J Kaiser High School
Honolulu, HI
06.2006

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Staff Training and Development
  • Product Knowledge Expertise
  • Promotional planning
  • Goal Setting and Achievement

Certification

.Security Officer


.Barista.


.Retail store managment

Gamer, part time content creator, model building, cosplay, charity events.

Really what I do in my spare time. The gamer part only really started when the pandemic took off. With the extra time on my hands I decided to fall down the rabbit hole of attempting to take a crake at content creation on platforms like Youtube for example, mostly just for fun and to play around with the fun video editing programs and things like that to pickup a few skills on the side.


Far as the model building goes it's something I've always done as a kid to keep myself busy such as legos from time to time which I do still go and pickup a few of the more complex sets, I also like building model robots and things like that but nothing too serious, though they are quite neat.


Now Cosplay was something I've done for a long time though that only started out as a hobby at first and was nothing more than showing off at a few conventions every year to showcase your love for certain IP's in pop culture like a lot of everyones favorite super heroes. Though this journey would take another turn when a group of contacts I made through these conventions had gotten me involved with a charity group called "Cosplay For A Cure" one of the few things that we do is use our cosplay skills for good, partner with The Cars Of Summer show in GreenHill Park. The group dresses up like a variety of different super heroes during the cars of summer event and we help raise money for childrens luchemia research for St. Vincents hospital. A very fun but also rewarding experience.

Timeline

Barista

Honey Dew Donuts
08.2023 - Current

Assistant Store Manager

Dollar General
07.2022 - 08.2023

Assistant Store Manager

Party City
09.2016 - 05.2020

Security Officer

Maunaluan Security
10.2006 - 09.2012

High School Diploma -

Henry J Kaiser High School

.Security Officer


.Barista.


.Retail store managment

Marco Sciannameo