Marco Souza
Woodstock,GA
Summary
Knowledgeable automotive professional with a 15-year background. Hardworking mechanic, skilled in resolving mechanical & electrical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes, and models.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freight Broker
MTM logistics services
05.2019 - 05.2023
- Responsible for analyzing customer's business needs, presenting solutions, and making recommendations to support the business model while ensuring sales, retention, and objective compliances are met
- Ensured that freight drivers were available to transport products and services
- Also processed payroll weekly, and organized the business services within the office such as filing, faxing, prospecting new clients, prospecting new carriers and answering business request.
Shop Foreman
Podium auto center
09.2021 - 01.2022
- Conducts regular performance reviews for all technicians by shop guidelines
- Ensures that all repairs are assigned to technicians in an equal and fair manner
- Providing technical support for technicians when necessary
- Monitors technicians' daily productivity reports and corresponding payroll records
- Monitors shop condition, including cleanliness, safety, and the condition of shop equipment
- Ensures the proper care, storage, and inventory of special tools
- Attends manager's meetings as requested
- Electrical wiring harness splicing and repair
- Repair electronic components, replacing capacitors, electronic relays, and diodes using soldering iron
- ECU / TCM / BCM Repair & Programming using OEM Software
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
Automotive Technician
Toole's garage
05.2021 - 10.2021
- Electrical troubleshooting, Diagnostic
- Maintained vehicle records by recording and filing all service and repairs
- Electrical wiring harness splicing and repair
- Repair replaced and adjusted brakes and brake pads
- Diagnosing broken wires and repairing wires per manufacturer standards.
- General R&R repairs such as suspension work, tire replacement, alignment, fluid exchanges, etc...
Volkswagen Technician
Royal Automotive Group
08.2019 - 03.2020
- Adjusted repaired systems to meet manufacturers' performance specifications
- Electrical troubleshooting, Diagnostic
- Maintained vehicle records by recording and filing all service and repairs
- Disassembled engines and repaired or replaced defective parts
- Deeply understand Electrical wiring diagram map print
- New parts coding and programming
- Wiring connector pin replacement repair
- Diagnosing broken wires and repairing wires per manufacturer standards.
- OEM Software such as VW / Audi Odis, ElSA pro
- Continuously updated technical knowledge through participation in workshops, seminars, and ongoing education opportunities.
Auto Repair Technician - Owner Operator
Butterfly Auto Mobile Diags
07.2011 - 03.2019
- House calls & Mobile Auto Repair Provider servicing the San Francisco Bay Area Sf & Peninsula
- Ensures repairs are charged out correctly
- Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
- ECU / TCM / BCM Programming using OEM Software such as VW / Audi Odis, Mercedes Benz Xentri, Toyota Techstream, Nissan Consult, BMW ICOM NEXT A3 + B + C, & Chrysler Star Scan AC Delco TDS using Techline connect, Opus IVS & Autel Maxysys
- Increased repeat business through building trust with clients via consistent communication and high-quality workmanship.
- Maintained detailed records of completed repairs, ensuring accurate billing and documentation for future reference.
Education
Certificate - Web Development
Codify Academy
San Francisco, CA09.2016
Bachelor's in Business Administration -
Faculdade Padrao
Goiânia, GO07.2004
Skills
- Automotive Electronics
- Advanced Diagnostics
- Drivetrain Repair
- Exhaust Systems
- Wheel Alignments
- Emissions Control
- Hybrid Systems
- Manual transmissions
- Battery Services
- Calibrating systems
- Replacing parts
- Maintaining records
- Team Collaboration
- Brake systems understanding
- Hazardous waste management
- Calibrating instruments
- Safety awareness
- Fuel systems
- Engine repair
- Heating and Air Conditioning
- Electrical Systems
- Electrical repair procedures
- Electrical understanding
- Service Scheduling
- Contract Negotiation
- Steering systems
- Operating air compressors
- Transmissions
- Vehicle inspections
- Hand and power tools
- Drivetrain and Axle Installation
- Work Planning and Prioritization
- Problem-Solving
- Electrical experience
- Quality Assurance
- Customer Relations
- Coolant System Control
- Scheduled services
- Suspension Systems
- Troubleshooting skills
- Preventive maintenance services
- Rust removal
- Alignments experience
- System repairs
- Estimating Work
- Inspecting vehicles
- Upholstery Repair
- Paintless Dent Repair
- Schematic Interpretation
Certification
- EPA 609 Certification, 09/2021, Present
- Driver's License, 11/2023, 11/2028
- Air Conditioning Certification
Work Authorization
Authorized to work in the US for any employer
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shop Foreman
Podium auto center
09.2021 - 01.2022
Automotive Technician
Toole's garage
05.2021 - 10.2021
Volkswagen Technician
Royal Automotive Group
08.2019 - 03.2020
Freight Broker
MTM logistics services
05.2019 - 05.2023
Auto Repair Technician - Owner Operator
Butterfly Auto Mobile Diags
07.2011 - 03.2019
Certificate - Web Development
Codify Academy
Bachelor's in Business Administration -
Faculdade Padrao