Summary
Overview
Work History
Education
Skills
Websites
Languages
Extra-Curricular Activities
Custom Section
Software
Interests
References
Timeline
Generic

Marco Steineke

Recent Graduate, Skilled in Customer & Administrative Support
Dublin

Summary

Recent graduate from a U.S. college currently based in Dublin, with hands-on experience in retail sales, customer service, and administrative support. Proven ability to manage sales transactions, track inventory, support merchandising, and assist daily operations in both independent and high-end retail environments. Adaptable, detail-oriented, and eager to contribute to entry-level roles in sales, customer support, or product operations within the consumer goods sector.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Lead Shipping & Receiving Clerk

Bay Tree Campus Store, UC Santa Cruz
Santa Cruz, California
09.2023 - 05.2024
  • Promoted within months to lead the shipping/receiving team, managing fulfilment of both in-store and online orders while ensuring timely processing and dispatch
  • Managed over 50 customer calls
  • Provided front-line customer service and processed high volumes of transactions
  • Carried out inventory management: received deliveries, stocked shelves, processed returns, and maintained accuracy in product data and stock levels
  • Assisted with administrative duties, including filing, vendor coding, and internal communications
  • Answered phones, relayed messages, and coordinated with customer service representatives to resolve queries


Student Office Assistant (SOA)

Learning Support Services, UC Santa Cruz
Santa Cruz, California
09.2022 - 05.2024
  • Delivered front-desk support in-person and via Zoom, welcoming students, responding to inquiries, and facilitating access to tutoring services across multiple campus locations
  • Maintained and organized confidential records using Google Suite, FileMaker Pro, and Excel; performed data entry, cleaning, and scheduling support for Tutor Hub

Server

Pizza Antica
Mill Valley, California
02.2019 - 08.2022
  • Delivered high-quality, personalized service to over 100 guests per shift during peak hours, ensuring an exceptional dining experience in a fast-paced, fine-dining environment
  • Memorized an extensive rotating menu of Italian dishes and curated wine selections to provide expert recommendations and enhance customer satisfaction
  • Trained and onboarded 10+ new staff members, providing hands-on instruction in service standards, POS system usage, and restaurant protocols
  • Managed all customer transactions accurately and efficiently, balancing daily tills and maintaining a 0% error rate in payment processing.

Sales Associate

Anthem Interiors (High-end retailer)
Corte Madera, California
05.2020 - 07.2022
  • Delivered personalised, consultative service to a high-end clientele, collaborating with designers and customers to guide product selection across tabletop, bedding, and furniture categories
  • Supported inventory operations by tagging, checking in, and preparing new stock for the floor, while assisting in executing floor resets, visual displays, and seasonal merchandising updates
  • Processed sales transactions and special orders, communicated stock availability, and maintained product knowledge to provide confident recommendations in a luxury retail setting

Education

Bachelor of Arts - Sociology

University of California, Santa Cruz
Santa Cruz, California
09.2022 - 06.2024

Associate Degree - Associate of Arts in Liberal Arts: Emphasis in Social Science and Behavioral Sciences

College of Marin
Kentfield, California
08.2020 - 05.2022

Skills

Analytical Thinking

Time Management

Strong Communication

Problem-Solving

Teamwork

Languages

English
Native
German
Native

Extra-Curricular Activities

Debate Society, University of Manchester, 09/01/22, 10/01/25 Volunteer Work, Local Community Center, 07/01/23, 08/01/23

Custom Section

Eligible to work in Ireland (EU passport holder)

Software

Retail POS System (Lightspeed)

Interests

Public speaking, Travel, Cross-cultural communication, cooking, football, watching documentaries on food, design and culture

References

References available upon request.

Timeline

Lead Shipping & Receiving Clerk

Bay Tree Campus Store, UC Santa Cruz
09.2023 - 05.2024

Bachelor of Arts - Sociology

University of California, Santa Cruz
09.2022 - 06.2024

Student Office Assistant (SOA)

Learning Support Services, UC Santa Cruz
09.2022 - 05.2024

Associate Degree - Associate of Arts in Liberal Arts: Emphasis in Social Science and Behavioral Sciences

College of Marin
08.2020 - 05.2022

Sales Associate

Anthem Interiors (High-end retailer)
05.2020 - 07.2022

Server

Pizza Antica
02.2019 - 08.2022

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Marco SteinekeRecent Graduate, Skilled in Customer & Administrative Support
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