Marco Toledo
Lancaster,CA
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Host/Busser/Food Runner
Olive Garden
Palmdale, CA
02.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing guest flow and reducing wait times.
- Handled guest inquiries and resolved concerns to enhance dining experience.
- Assisted in maintaining cleanliness and organization of host area.
- Implemented strategies to improve seating efficiency during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Food Prep
Costco Wholesale
Lancaster, CA
10.2023 - 01.2024
Apprentice
D&L roofing systems
Acton, CA
06.2023 - 11.2023
Cashier/Customer Service
Cinemark
Palmdale, CA
03.2022 - 04.2023
- Stocked merchandise efficiently, ensuring optimal product placement and accessibility.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
- Collaborated with team members to maintain organized sales floor and backroom areas.
- Implemented strategies to reduce product spoilage and enhance shelf life of perishable items.
- Maintained compliance with company policies regarding safety and sanitation practices.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
Stocker
Walmart
Lancaster, CA
01.2019 - 02.2021
- Stocked merchandise efficiently, ensuring optimal product placement and accessibility.
- Assisted in inventory management by monitoring stock levels and conducting regular audits.
- Collaborated with team members to maintain organized sales floor and backroom areas.
- Implemented strategies to reduce product spoilage and enhance shelf life of perishable items.
- Maintained compliance with company policies regarding safety and sanitation practices.
Education
High School Diploma -
Eastside High School
Lancaster, CASkills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Exceptional communication
Professional appearance
Foreign language skills
Languages
Spanish
Full Professional
Timeline
Host/Busser/Food Runner
Olive Garden
02.2025 - Current
Food Prep
Costco Wholesale
10.2023 - 01.2024
Apprentice
D&L roofing systems
06.2023 - 11.2023
Cashier/Customer Service
Cinemark
03.2022 - 04.2023
Stocker
Walmart
01.2019 - 02.2021
High School Diploma -
Eastside High School