Marco Torres
GLENDALE,CA
Summary
Dynamic and detail-oriented professional with extensive experience as a Lead Busser at Cheespark Restaurant. Proven ability to enhance guest satisfaction through effective time management and clear communication. Implemented improved cleaning protocols, elevating the dining environment and achieving a notable increase in table turnover efficiency. Certified in California Serve Safe standards.
Hospitality professional with proven ability to enhance dining experiences through efficient table maintenance and support to waitstaff. Known for adaptability and reliability in high-paced environments, contributing to cohesive team dynamic. Brings strong organizational skills and customer-focused approach to ensure guest satisfaction.
Driven Busser with 8 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Busser
Katsuya Sushi Restaurant
07.2017 - 03.2021
- Assisted servers in delivering food and beverages to enhance customer satisfaction.
- Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to expedite service during peak hours, improving operational efficiency.
- Monitored inventory levels of tableware and utensils, facilitating timely restocking as needed.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Lead Busser
Cheespark Restaurant
08.2018 - 01.2020
- Oversaw workflow for busser team, ensuring efficient table turnover and guest satisfaction.
- Trained and mentored new bussers on standards and procedures to enhance service quality.
- Coordinated with kitchen staff to maintain cleanliness and organization during peak hours.
- Implemented improved cleaning protocols, resulting in enhanced dining environment for guests.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
Busser
Eden on Brand Restaurant
03.2014 - 09.2017
- Supported training of new bussers on restaurant protocols and best practices for workflow optimization.
- Implemented effective table-setting techniques that contributed to improved guest experiences.
- Coordinated with front-of-house team to ensure seamless transitions between dining shifts.
- Identified opportunities for process improvements that enhanced overall service delivery in a fast-paced environment.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Education
No Degree - Social Studies Education
Glendale Community College
Glendale, California, CA05-2004
High School Diploma -
Evans High School
717 N, Figueroa St. LOs Angeles Ca. 9001706-1997
Skills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Safety awareness
- Professional appearance
- Performance improvement
- certified california serve safe
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing work done with accuracy and efficiency.
- i work with integrity, responsible, always om time. willing to asist others.
Certification
- Certified California Serve Safe 2017 -2020
- certified California Serve Safe 2020-2023
- Certified california Serve Safe 2023-2026
- certified Forklift Operator at Costco 2017-2020
Languages
English
Full Professional
Spanish
Native or Bilingual
Interests
- Backpacking and Hiking
- Playing Sports active runner,
- active roller skater
- active mountain baking
- active salsa and cumbia dancer
- I enjoy helping others and giving back to the community
Timeline
Lead Busser
Cheespark Restaurant
08.2018 - 01.2020
Busser
Katsuya Sushi Restaurant
07.2017 - 03.2021
Busser
Eden on Brand Restaurant
03.2014 - 09.2017
No Degree - Social Studies Education
Glendale Community College
High School Diploma -
Evans High School
Certified Serve safe
Certified Serve Safe certificate 2023-2026