Marco Trevino
Rio Grande City,TX
Summary
Reliable Store Manager with 15 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
14
14
years of professional experience
Work History
Store Manager
T Mobile retailer
Rio Grande City, TX
09.2018 - 07.2022
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints in a timely manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Operations Manager
Toys R Us
McAllen, TX
10.2013 - 09.2017
- Managed daily store operations and staff of up to 25 employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
HBG Sales Manager
Bestbuys Shopping Magazine
Mcallen , TX
08.2008 - 07.2013
- Prepared sales production reports for senior management.
- Conducted market research and reported on competitors.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Resolved customer complaints regarding sales and service.
Education
High School Diploma -
PSJA High School
San Juan, TX05-1996
Skills
- Report Generation
- Customer Service Management
- Talent Recruitment
- Store Operations Oversight
- Operations Management
- Retail Inventory Management
- Loss Prevention
Languages
Spanish
Native/ Bilingual
Affiliations
- Family trips
- Coaching sport teams in the community
- Enjoy the outdoors (fishing,hunting,golf)
Timeline
Store Manager
T Mobile retailer
09.2018 - 07.2022
Store Operations Manager
Toys R Us
10.2013 - 09.2017
HBG Sales Manager
Bestbuys Shopping Magazine
08.2008 - 07.2013
High School Diploma -
PSJA High School
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