Marco Varela
Davenport
Summary
Professional security officer with experience in access control, visitor screening, and customer-facing security environments. Skilled in monitoring facility entry points, enforcing safety protocols, issuing credentials, and de-escalating difficult situations while maintaining a welcoming and professional presence. Strong observational, communication, and incident reporting skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patrol Officer
Curtis Services
11.2025 - Current
- Served as the initial point of contact for residents, visitors, and vendors, providing professional and courteous assistance
- Verified Authorization and access credentials prior to granting entry to secured property
- Monitored entrances and common areas to prevent unauthorized access and ensure compliance.
- Created clear, accurate incident and activity reports related to visitor access, safety concerns, and policy violations.
- Communicated safety issues and suspicious behavior promptly to security teams and supervisors.
- Utilized verbal de-escalation techniques to resolve tense or non-compliant situations while maintaining safety and professionalism.
Digital Engagement Engineer
Summit Broadband
09.2024 - 11.2025
- Designed and executed digital customer engagement strategies to improve user satisfaction and loyalty.
- Collaborated with cross-functional teams to identify and implement service improvements across customer-facing platforms.
- Regularly gathered and analyzed user feedback to enhance service processes and digital interactions.
- Supported product development initiatives by ensuring alignment between technical enhancements and customer expectations.
Transportation Security Officer
Department of Homeland Security
12.2020 - 02.2023
- Maintained a secure and compliant environment by enforcing federal safety and screening protocols.
- Responded promptly to potential threats, applying critical thinking and communication skills to de-escalate critical situations
- Screened individuals entering secure areas in accordance with federal security protocols
- Verified identification and authorization to ensure controlled access to restricted areas
- Maintain compliance while delivering clear, respectful respectful instructions to the public
Technical Support Specialist
Charter Communications Inc.
12.2018 - 03.2021
- Provided high-quality technical support to customers by troubleshooting service issues and resolving technical problems.
- Identified opportunities for process improvement and contributed to solutions that enhanced the customer experience.
- Maintained clear and empathetic communication with customers to ensure positive and productive interactions.
- Worked with team members to manage support queues, ensuring timely follow-ups and resolution of service tickets.
Education
High School Diploma - undefined
Piper High School
Sunrise, FL01.2012
Skills
Microsoft Office (Excel, Word, PowerPoint)
Operating Systems: Windows, MacOS, IOS
CRM & Ticketing Platforms
Time Management
Conflict Resolution
Access control & visitor management
De-escalation techniques
Customer-facing security
Security inspection
Incident reporting
Property patrol
Report writing
Crime prevention
Passenger screening
Public safety awareness
Facility entry screening
Badge issuance & tracking
Certification
- Licensed Class D Security Officer
- Certified American Heart Association
- BLS CPR and AED
Timeline
Patrol Officer
Curtis Services
11.2025 - Current
Digital Engagement Engineer
Summit Broadband
09.2024 - 11.2025
Transportation Security Officer
Department of Homeland Security
12.2020 - 02.2023
Technical Support Specialist
Charter Communications Inc.
12.2018 - 03.2021
High School Diploma - undefined
Piper High School