Marco Velasquez
MIAMI,FL
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
9
9
years of professional experience
Work History
Executive Assistant
King Jesus Ministry
Miami, FL
05.2023 - Current
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Facilitated communication between different departments within organization.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Volunteer Coordinator
King Jesus Ministry
Miami, FL
07.2022 - 05.2023
- Conducted periodic reviews of existing programs to identify areas of improvement.
- Organized monthly training programs for volunteers.
- Managed a database for over 200 volunteers ensuring accurate information maintenance.
- Developed and implemented quarterly volunteer recruitment plans that resulted in approximately 100 new volunteers in a year.
- Coordinated onboarding and orientation for new volunteers to help improve retention and overall volunteer experience.
Training Director
Chick-fil-A
Miami, FL
07.2021 - 07.2022
- Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
- Prepared reports on the progress of each individual program or project within the scope of the Training Director role.
- Provided feedback and guidance on employee performance to supervisors and managers.
- Collaborated with human resources personnel to develop strategies for enhancing employee learning experiences.
Lead Operations Specialist
J.P. Morgan Chase
Miami, FL
12.2015 - 07.2021
- Ensured compliance with all relevant laws, regulations, policies, procedures, and best practices related to operations management.
- Monitored performance metrics and identified areas for improvement in order to meet organizational objectives.
- Identified opportunities for cost savings through improved operational efficiency.
- Resolved customer complaints promptly while providing excellent customer service experiences.
- Coordinated and managed the daily operations of a team of 12 employees.
- Monitored and maintained optimal cash levels to meet operational needs
Education
High School Diploma -
Miami Coral Park High School Adult Education
Miami, FL06-2011
Skills
- Team Management
- Budgeting and scheduling
- Invoice Processing
- Strategic Planning
- Administrative Support
- Team Leadership
- Operations Management
- Strategic Planning
Languages
English
Professional
Spanish
Professional
Timeline
Executive Assistant
King Jesus Ministry
05.2023 - Current
Volunteer Coordinator
King Jesus Ministry
07.2022 - 05.2023
Training Director
Chick-fil-A
07.2021 - 07.2022
Lead Operations Specialist
J.P. Morgan Chase
12.2015 - 07.2021
High School Diploma -
Miami Coral Park High School Adult Education
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