MARCO VINCENT FARRARONS
Las Vegas,NV
Summary
Dynamic professional with extensive experience in account management at Empire Business Solutions LLC, excelling in client relationship management and data analysis. Proven track record of enhancing customer engagement and retention through personalized strategies. Adept at crisis communication and financial reporting, driving growth while fostering strong team collaboration. Bilingual with a keen attention to detail.
Overview
17
17
years of professional experience
Work History
Account management
Payment USA LLC
LAS VEGAS, NV
01.2018 - Current
- Supports senior finance roles by performing financial data processing, preparing financial reports, and assisting with budgeting and forecasting.
- Developed and implemented consignment account management strategies to improve customer service.
- Prepared reports summarizing key findings from data analysis projects related to account management.
- Provided training sessions for staff on best practices regarding account management procedures.
- Developed and implemented strategies for achieving account management goals.
- Oversaw and supported account management team to improve productivity.
Client Relationship Manager
Empire Business Solutions LLC
Las Vegas, Nevada
10.2013 - 01.2018
- Research and analytical skills in order to identify emerging gaps or opportunities in the marketplace
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Prepared and presented regular reports on customer relationship activities and outcomes to senior management.
- Managed crisis communications, turning dissatisfied customers into brand advocates.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Designed and executed customer satisfaction surveys, analyzing results to identify improvement areas.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
- Supported sales team members to drive growth and development.
Parts Counter Sales Person
Ed Bozarth Nevada 1 Chevrolet
Las Vegas, Nevada
01.2009 - 2011
- Assisted customers in selecting and ordering automotive parts and accessories.
- Maintained inventory levels of parts and ensured proper stock organization.
- Utilized point-of-sale systems for processing transactions and managing sales records.
- Provided product knowledge to customers for informed purchasing decisions.
- Collaborated with suppliers to source hard-to-find automotive components.
- Resolved customer inquiries and complaints regarding parts availability and pricing.
- Trained new staff on parts counter procedures and customer service best practices.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Kept up-to-date records of all sales transactions using computer software systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Education
Diploma - Elementary Education
University of San Carlos PH
Philippines01-1995
High school -
Glendale High
Glendale, CAMedical
Concorde Career College
North Hollywood, CASkills
- Bilingual or multilingual abilities
- Account management
- Data analysis
- Financial reporting
- Budgeting
- Customer onboarding
- Client relationship management
- Sales support
- Market research
- Problem solving
- Crisis communication
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Customer account management
- Member account management
- Computer & Software Skills
- Critical Thinking & Problem-Solving
- Teamwork & Collaboration
- Organizational Proficiency
- Data Analysis
- Adaptability
- Numeracy
Skills Proficiencies
- Bilingual or multilingual abilities
- Computer & Software Skills
- Critical Thinking & Problem-Solving
- Teamwork & Collaboration
- Organizational Proficiency
- Data Analysis
- Adaptability
- Numeracy
Personal Information
Hobbies: Community involvement/volunteering, sports, learning languages, cooking, photography, travel, playing a musical instrument, technology
Timeline
Account management
Payment USA LLC
01.2018 - Current
Client Relationship Manager
Empire Business Solutions LLC
10.2013 - 01.2018
Parts Counter Sales Person
Ed Bozarth Nevada 1 Chevrolet
01.2009 - 2011
Diploma - Elementary Education
University of San Carlos PH
High school -
Glendale High
Medical
Concorde Career College