Marco Xicohtencalt
New Haven,CT
Summary
Detail-oriented professional with a strong focus on teamwork and customer service. Proven ability to maintain cleanliness and enhance guest satisfaction in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Restaurant Busser
Viva Zapata/ VivaZ Cantina
2025.02 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by delivering food and beverage items promptly and accurately.
- Collaborated with kitchen staff to ensure timely and efficient service during peak hours.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Monitored guest satisfaction levels and communicated feedback to management for service improvement.
- Implemented streamlined processes for table turnover, increasing seating capacity during busy periods.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Cleaner
Cinemax
2008.07 - 2026.02
- Maintained cleanliness and sanitation standards in all areas of the cinema.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Identified areas for improvement in cleaning processes, enhancing operational efficiency.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Chef
Kevin's Seafood
2011.11 - 2025.01
- Led kitchen operations, ensuring high-quality food preparation and presentation standards.
- Developed seasonal menus, incorporating fresh seafood and local ingredients for enhanced flavor profiles.
- Trained and mentored junior chefs, fostering a collaborative and efficient kitchen environment.
- Streamlined food preparation processes, reducing waste while maintaining exceptional quality standards.
- Implemented health and safety protocols, ensuring compliance with local regulations and enhancing kitchen safety culture.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
Skills
- Excellent teamwork
- Adaptable to change
- Heavy lifting
- Ability to lift heavy items
- Maintaining cleanliness
- Customer Service-oriented
- Polite demeanor
- Server support
- Cleaning and sanitizing
- Detail-oriented cleaning
- Professional appearance
- Reliability and punctuality
Timeline
Restaurant Busser
Viva Zapata/ VivaZ Cantina
2025.02 - Current
Chef
Kevin's Seafood
2011.11 - 2025.01
Cleaner
Cinemax
2008.07 - 2026.02