Marco Zaragoza
Tempe,AZ
Summary
Content moderation professional with proven track record of ensuring compliance with community standards and policies. Known for fostering collaborative work environment and consistently delivering results. Highly adaptable and dependable, with strong problem-solving and analytical skills that enhance team performance and meet organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Content Moderator
Tiktok
10.2022 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Researched topics to create accurate and engaging content.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Fulfillment Associate
Gopuff
01.2021 - 06.2022
- Picked and packed order items.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Worked with customers to pack items according to specific desires and requirements.
Content Analyst
COGNIZANT
07.2017 - 11.2019
- Company Overview: Currently working for a top 200 company
- Works with the client to update and learn new policies each week based on the workflow
- Was a part of 2 seed teams, helping start up new projects and having a successful launch
- Gained the role of a Subject Matter Expert, with this I could learn new policies that rolled out once a month and applied it to my jobs, as well as helping those who needed help with policy
- Currently working for a top 200 company
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
Shoe Sells Rep
PAYLESS
08.2014 - 02.2015
- Greet customers on sight
- Provide excellent and friendly customer service
- Help customers with shoe related problems, if necessary
- Provide easy and friendly customer service
Cashier
SEARS
06.2013 - 12.2013
- Greet every customer
- Assist when they need help
- Provide a fast and friendly check-out experience
- Learn to handle money to give correct change
- Keep workplace area clean
- Balance out register to correct cash amount
- Helped store become number 1 by being the top credit card sells person for 5 months straight
Education
High School Diploma -
Alhambra
Phoenix, AZ05.2014
Skills
- Multitask
- Proficient with computers
- Over-the-phone skills
- Type 40 WPM
- Organized
- Punctual
- Very Friendly
- Dedicated
- Able to adapt to new environments
- Able to learn and apply policies as needed
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
- Content Management
- Attention to Detail
- Customer Service
- Flexible Schedule
- Originality and Creativity
- Desktop and Laptop Computers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Content Moderator
Tiktok
10.2022 - Current
Fulfillment Associate
Gopuff
01.2021 - 06.2022
Content Analyst
COGNIZANT
07.2017 - 11.2019
Shoe Sells Rep
PAYLESS
08.2014 - 02.2015
Cashier
SEARS
06.2013 - 12.2013
High School Diploma -
Alhambra
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