Marco Zermeno
Rock Island,WA
Summary
Field-based human services professional with extensive experience conducting 15–25 in-home client assessments weekly, focusing on functional needs, mobility, and home safety. Proficient in coordinating durable medical equipment and adaptive supports through insurance and VA authorization processes while ensuring compliance with documentation standards. Skilled in supporting vulnerable populations, including older adults and veterans, with a focus on safety risks and urgent care coordination. Aiming to leverage expertise in an AAA Case Manager role to enhance client independence and quality of life through effective service planning.
Overview
8
8
years of professional experience
Work History
Rehab Technician
Bellevue Healthcare
Wenatchee, Washington
04.2022 - Current
- Conduct 15-25 face-to-face in-home assessments per week to identify functional limitations, mobility risks, and home safety needs for clients requiring medical and supportive services.
- Evaluate durable medical equipment and adaptive supports (mobility and safety equipment) and coordinate with caregivers to reduce fall risk and promote independence.
- Develop practical service recommendations and coordinate approvals through insurance and VA authorization processes, ensuring timely access to needed supports.
- Track authorizations, denials, and delivery status, follow up with vendors and payers, and advocate to resolve barriers that could place clients at risk.
- Maintain accurate, confidential, and audit-ready documentation aligned with payer, privacy, and organizational standards.
- Schedule and manage a high-volume field caseload, prioritize urgent safety concerns, and complete independent home visits across a wide geographic area.
- Communicate professionally with interdisciplinary partners, caregivers, insurers, and VA representatives by phone and email to coordinate services and confirm plan implementation.
- Support vulnerable adults (older adults, disabled individuals, and veterans) with mobility and cognitive impairments, monitoring for self-neglect, unsafe conditions, and emerging risks and coordinating appropriate responses.
Outside Sales Representative
Charter Communications
Wenatchee, Washington
07.2018 - 04.2022
- Conducted client consultations to assess needs and recommend services.
- Built rapport and maintained long-term client relationships.
- Resolved service concerns through clear communication and follow-through.
- Developed relationships with clients to understand their communication needs.
- Presented Charter Communications' services to potential customers effectively.
- Conducted market research to identify new sales opportunities and trends.
- Managed customer accounts and provided ongoing support for product inquiries.
Education
GED -
SkillSource
06.2017
Skills
- In-Home Assessments
- Functional Needs & Safety Evaluation
- Care Coordination & Service Planning
- Client Advocacy
- Authorizations (Insurance & VA)
- Documentation & Compliance
- Caseload Scheduling
- Interdisciplinary Communication
- Vulnerable Adult Support
- Crisis & Risk Awareness
- Confidentiality & Ethical Practice
- Bilingual Service Delivery (English/Spanish)
- Relationship building
- Excellent communication
- Dependable and responsible
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Rehab Technician
Bellevue Healthcare
04.2022 - Current
Outside Sales Representative
Charter Communications
07.2018 - 04.2022
GED -
SkillSource