Marco Hull

• Responsible for administering, understanding, and communicating financial policies and financial screening process to patients, patient's families, and legal guardians in a clinical specialty of the Emory Clinic, Inc
• To secure maximum reimbursement through up front identification and collection of patient liabilities
• Serve as a resource for staff and patients in need of making financial arrangements, account inquiries, account reconciliations including extensive auditing, act as a liaison between PFS and clinic operations to resolve customer inquiries related to billing and customer satisfaction in a timely matter
• Perform all aspects of insurance eligibility and benefits verification with knowledge of Medicare, Medicaid and Third Party carriers and referrals and precertification procedures
• Monitors in-house accounts to improve revenue and timely payment of claims
• Complete cost estimates and follow guidelines associated with pre-payment process
• Identify patients which requires early financial counseling intervention and coordinates with the supervisor and clinic managers the outcome via written and verbal communication
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare
• Collect and complete payment arrangements for unpaid balances not covered by third party insurance or those having no coverage
• Responsible for financially clearing patients prior to their visits by collecting payment or determining insurance eligibility
• Performs other related duties as required
• Provide financial counseling to satellite clinics for assigned sections when required
• Provide excellent customer service to include compassion and empathy while focusing on account resolution.

• Assisted the Pharmacist in filling, compounding, and dispensing physician orders
• Performed various technical duties involved with the handling, packaging, and delivery of pharmaceuticals
• Restocked wholesaler orders in pharmacy automation
• Maintained, restocked and rotated pharmacy IV fluid inventory in Pharmacy storage areas (both automated and non-automated inventory)
• Maintained accurate inventory in all pharmacy automation
• Practiced proper safety techniques in accordance with hospital and departmental policies and procedures; including safely moving pallets between hospital storage areas
• Conferred with Lead Material Management Pharmacist and/or Pharmacy Coordinator regarding par level changes, supply change, and other issues as necessary
• Provided patient care services to neonate, pediatric, adolescent, adult, and geriatric patients.

• Administering the District's 340B program by completing weekly ordering, receiving, stocking, and maintaining medications and supplies according to health department needs
• Shipped stock to health departments and prepared corresponding invoices; reviewed orders for accuracy and needs of each center
• Kept an accurate inventory by physical count and by computerized records
• Maintained positive relationships with state and local staff, Nurses, Administrators, and Clerks
• Worked very independently on many different projects and tasks including Covid-19 response
• Presented information on changes to pharmaceutical and medical supply topics by written report and oral presentation
• Attended monthly reporting meetings at District and Central Clinics office in addition to working Mobile Testing/Vaccine Sites and Scheduling for Sites.

• Provide compassionate, professional, sincere and efficient service in a respectful manner to families in Georgia
• Serve grieving families and communities in with local established Funeral Homes and surrounding county Government burials
• Assist with grave set up, tent set up, open & closing of a grave, and vault purchase
• Landscape, assist with tomb ordering, and installation
• Locally owned and operated in the Northeast Georgia area for over 35 years.

• Provided support to an organization in finding qualified candidates for vacant job positions
• Contributed to human resource management and employment for the smooth functioning of a medical facility
• Managed interview on telephones or personal meeting to figure out the matched qualities, before processing it to the hiring manager or key interview panel
• Placed and assigned employees at clinics, hospitals, and other medical facilities
• Communicate efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner
• Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials
• Negotiated salary, problem-solving, and counseling, therein establishing a rapport with the job candidate
• Researched for job fairs, job seminars and was involved in cold calling, a referral recruiting, etc., to get the right candidate
• Screened each resume carefully to shortlist the appropriate ones, based on professional and personal credentials
• Assisted in arranging face-to-face interviews with higher management
• Assisted the managers in recognizing the key skills and competencies of the candidate to make the final selection of the candidate
• Negotiated and decided the cost/salary of the employee in consultation with the higher management.

• Recruited viable physicians from all sources by prospecting and generating referrals including limited to conference leads, working personnel, and former candidates
• Sold current and upcoming locums opportunities to prospective physicians and submit qualified applicants to fill open positions throughout the United States
• Worked with account management and sales departments to generate positions for physicians looking for a specific location
• Built and maintained loyal active base of working candidates
• Maintained and updated candidate files to include work history and skills checklist
• Completed screenings for potential candidates and evaluations according to CCL standards
• Negotiated and processed contract paperwork and list of required documentation for candidate and followed up to confirm 100% compliance for assignments
• Interfaced with Travel/Housing, Accounting, Risk Management, and other internal support departments
• Constantly communicated with candidates regarding compensation, client needs, and any other assignment related details, including travel and housing, professional liability, and orientation
• Responded to questions and processed time sheets, via established processes
• Provided excellent customer service to providers, internal, and external customers
• Met and maintained minimum outbound call, presentation, and new candidate submission requirements.

• Scheduled, rescheduled, and managed cancellations and no shows for patient office visits and procedures
• Maintained and updated current information on physicians' schedules and endoscopy block times; scheduled patients according to physician availability and preference
• Collected and recorded accurate patient information according to the AGA Documentation Requirements
• Ensured all applicable procedures were scheduled in AGA endoscopy suites; coordinated scheduling of procedures in hospital if necessary and offsite Endo Centers
• Answered all incoming calls in a timely and efficient manner; addressed questions regarding patient appointments and requests for information from referring providers
• Greeted onsite patients and visitors in a prompt, pleasant, and helpful manner
• Accurately provided or counseled patients and/ or relatives with pertinent information regarding medical treatment and prep for procedures; distributed or mailed out preps to patients if necessary
• Abided by and promoted HIPAA compliance; maintained strictest confidentiality with regards to patient information
• Acted as a liaison between the office, endo side, and referring physician practices and hospitals
• Participated and promoted marketing activities as directed by the Office Manager and Team Lead
• Cross trained and performed other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
• Traveled to office locations within the Atlanta Metro area to provide coverage in various front office functions as directed by the Office Manager and/or Operations Manager.

Identified patient medical record utilizing Piedmont’s process/policy Support an exceptional experience through all customer interactions by connecting caller needs with organizational resources, utilizing information from various applications.

Operated and utilized the Scheduler Program in the hospital computer system to schedule and assist patients.

Responded to correspondence regarding scheduling changes/cancellations both written and oral in a timely, accurate manner.

Maintained overall knowledge of the patient scheduling system in order to answered patient inquiries about insurance billing/payment and self-pay liability.

Preregistered patient encounters by obtaining patient demographic and financial information for clinic, hospital and outpatient departments.

Supported a prospective payment program by communicating organizational policies, providing estimates, financial options, explaining insurance coverage/non-coverage, communicating and collecting patient liability/co-pay.

Calculated and determined financial responsibility for patients including deductibles, co-payments, and amounts covered for requested services.

• Responsible for data entry into scheduling system (for OR, Cardiology, and Radiology areas as assigned) including all information obtained from patient, physician, and/or surgery staff
• This data is including, but not limited to, correct procedures, diagnosis codes, and patient insurance information
• Understood and utilized all systems appropriately as related to scheduling, pre-registration, insurance verification, estimations, electronic order system, pre-certification, and phone quality controls
• Worked with physician offices and ancillary departments to ensure patient satisfaction was met in all aspects of their duties (including, but not limited to; scheduling, pre-registration, pre-certification)
• Captured and documented all pertinent patient demographic, subscriber, and insurance information i.e.; patient policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information
• Documented effective date, copay, deductible, out of pocket, co-insurance, percentage of coverage and any other pertinent information concerning the specific hospital visit into the ADT system
• As assigned, was responsible for assuring all scheduled and non-scheduled inpatient and outpatient accounts while authorizing either in advance or on the day of the service/admission dates within the time frames and guidelines set forth by the organization and payer
• Responsible for assessing financial responsibility for scheduled patients; communicated financial liabilities to patients prior to service date when applicable; collected pre-service payments; educated patients on billing process for the facility; refereed patients for financial counseling if applicable.

• Provided accurate information about products, prices and services.
• Greeted customers to determine wants or needs.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Helped customers find specific products, answered questions and offered product advice.

• Retrieved prescriptions from the will-call area for customers
• Assisted customers in the over-the-counter medication area of the retail store
• Placed medication into prescription containers where permitted by state law
• Accepted customer and prescription information, including refill authorization, from doctor's offices where permitted by state law
• Created prescription labels and put them on prescription containers where permitted by state law
• Inputted customer and prescription data into the computer system where permitted by law
• Completed paperwork related to filling prescriptions
• Assisted with maintaining the Pharmacy department by keeping it clean and in order
• Responsible for providing excellent customer service by assisting pharmacy customers with their shopping needs, and answering customer inquiries
• Completed pharmacy customer transactions on the cash register.

• Utilized specialized knowledge of product categories to provide excellent customer service and promote health and wellness
• Guided customers, with the support of the pharmacist, as they made purchasing decisions on products related to their wellbeing (vitamins, OTC, specialty foods etc)
• Achieved or exceeded sales targets through customer education and one on one sales
• Effectively partnered and communicated with the pharmacists to assist customers in the selection of products
• Supported, embraced and implemented new initiatives to support wellness and health trends
• Developed and maintained merchandising displays for the health and wellness categories in accordance with the plan-o-grams
• Promoted pharmacy and wellness services and support script growth initiatives
• Continue to expand knowledge of health trends and new products to educate customers
• Engaged customers to complete a vitamin profile to grow the category
• Partnered with community organizations and met Healthcare Professionals to provide a better understanding of vaccines, disease prevention and education for the general public.

• Provided assistance in an unmatched industry experience offering innovative, effective and comprehensive treatment of pain.
• Reviewed medical records to ensure accuracy and completeness.
• Collected, filed, scanned, and retrieved confidential patient information.
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• Maintained accurate documentation of all activities related to medical records.
• Compiled statistical reports on patient care and services provided by physicians or other health professionals.
• Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
• Processed requests for copies of patient medical files within designated timeframes.
• Answered inquiries regarding the status of patient records or their availability.
• Adhered to HIPAA guidelines when handling protected health information.
• Set up patient charts and documented information in various company software.
• Managed release of information requests and identified requestors as patient, relation or provider.

• Ensured prompt service in the Pharmacy department by assisting customers and operating the cash register
• Created prescription labels and put them on prescription containers where permitted by state law
• Place medication into prescription containers where permitted by state law
• Inputted customer and prescription data into the computer system where permitted by law
• Completed paperwork related to filling prescriptions
• Responsible for providing excellent customer service by assisting pharmacy customers with their shopping needs, answering customer inquiries, and resolving customer complaints.