Marco A. Rivera
Chicago,IL
Summary
Proven leader at The Home Depot Inc, adept in customer service and problem-solving, significantly enhanced operational efficiency and customer satisfaction. Expert in workplace safety and skilled in upselling, consistently exceeded sales goals. Trained teams, boosting performance through constructive feedback, and achieved notable revenue increases by promoting additional services.
Overview
9
9
years of professional experience
Work History
Paint and Millwork Department Supervisor
The Home Depot Inc
01.2024 - 05.2024
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Mentored team members to enhance professional development and accountability in workplace.
Tool Rental Technician
The Home Depot Inc
12.2019 - 12.2023
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Enhanced customer satisfaction by providing expert advice on tool selection for specific projects.
- Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales 100%.
Tool Rental Supervisor
The Home Depot Inc
03.2017 - 12.2019
- Consistently exceeded sales goals through upselling additional products and services to existing clients when appropriate.
- Coordinated with maintenance teams to ensure timely repairs and routine upkeep of all rental equipment.
- Developed a comprehensive training program for new hires that emphasized customer service, safety, and efficiency in all aspects of the rental process.
- Increased customer satisfaction by efficiently managing rental reservations and addressing client concerns.
Tool Rental Associate
The Home Depot Inc
10.2016 - 03.2017
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
Paint Department Associate
The Home Depot Inc
12.2014 - 10.2016
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
Education
No Degree -
Army Non-Commission Officer School
Camp Shellby, MissisippiHigh School Diploma -
Luis Hernias Verone
Canovanas Puerto Rico05.1979
Skills
- Customer Service
- Workplace Safety
- Problem-Solving
- Staff Supervision
- Sales Strategies
- Sales Growth
Languages
Spanish
Native or Bilingual
Timeline
Paint and Millwork Department Supervisor
The Home Depot Inc
01.2024 - 05.2024
Tool Rental Technician
The Home Depot Inc
12.2019 - 12.2023
Tool Rental Supervisor
The Home Depot Inc
03.2017 - 12.2019
Tool Rental Associate
The Home Depot Inc
10.2016 - 03.2017
Paint Department Associate
The Home Depot Inc
12.2014 - 10.2016
No Degree -
Army Non-Commission Officer School
High School Diploma -
Luis Hernias Verone