Marco Angelo Marciano

• Prepare Students for International Exams: Designed and delivered structured lessons for IELTS, TOEFL, and PTE candidates, focusing on speaking, listening, reading, and writing strategies.
  • Trained students for Cambridge English Qualifications (FCE, CAE, CPE), ensuring alignment with CEFR standards and exam formats.
  • Provided tailored test-taking techniques, mock tests, and progress evaluations.
  • Supported students with academic essays, research writing, and citation formats (APA, MLA).
  • Provided writing-focused support for SAT Writing and ACT English sections, with emphasis on grammar, structure, and coherence.
  • Taught grammar mechanics, rhetorical skills, and time management strategies under exam conditions.
  • Used pre-selected lesson plans to instruct students in English conversation and grammar.
  • Customized instructional plans to meet individual student skill level and learning style.
  • Created and implemented lesson plans, modifying for differences in student learning styles.
  • Integrated technology into classroom settings to engage students and diversify instruction.
  

• Provide one-on-one tutoring sessions in Algebra (linear equations, functions, inequalities, etc.) and Calculus (limits, derivatives, integrals, etc.).
• Customize lessons based on the student's current level, school curriculum, and learning goals.
• Break down complex concepts into clear, manageable steps.
• Support students with assignments, problem-solving strategies, and test preparation (SAT, ACT, midterms, finals).
• Track and communicate student progress regularly.
• Encourage positive study habits and critical thinking.

• Plan literature and composition lessons for 9th - 11th grade high school students.
• Reading all prescribed novels, poetry, and additional resources to gain a thorough understanding of them before developing lesson plans and curricula.
• Ensuring lesson plan objectives comply with state English and language arts standards.
• Preparing students for formal and informal assessments.
• Using technology to improve lesson delivery and recordkeeping.
• Assessing student needs and providing support or extra resources to struggling students as well as exceptional achievers.
• Prepare students for college level writing.

• Designated system administrator for platforms such as; Active Directory, Microsoft Exchange, EasyLobby and ShoreTel.
• Support the configuration and installation of network devices such as routers, switches, firewalls, and access points.
• Help implement basic LAN/WAN setups under the supervision of senior engineers.
• Use network monitoring tools to check for connectivity issues, bandwidth usage, and potential system failures.
• Respond to alerts and escalate unresolved problems to senior team members.
• Respond to tickets related to network access, VPNs, IP conflicts, and internet outages.
• Support help desk teams and provide Level 1–2 troubleshooting.
• Follow security protocols to ensure safe operation of network infrastructure.
• Help monitor and respond to minor security incidents (e.g., port scanning, unauthorized access).
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Configured new employee work stations, including all hardware, software and peripheral devices.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Explained technology-related details in easy-to-understand terms to individuals from various backgrounds and in various job positions.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
• Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses and enable support team to solve customer queries effectively.
• Organized bench supplies and performed inventory counts.

• Helped ensure the viability of essential communications links and provided administrative support for the equipment that keeps records on everything from personnel training to health care to promotions.
• Active DoD Top Secret Clearance.
• Maintained and helped manage a SharePoint server for a Navy Operational Support Center (NOSC).
• Managed permissions for a multitude of sub-sites.
• Managed automated data processing and network requirements for 400 command personnel.
• Provided professional customer service consultations on classified and non-classified systems and processes.
• Coordinated ongoing performance assurance for software applications and automated performance test scripts.
• Awards: - Navy “E” Ribbon, Good Conduct Medal, National Defense Service Medal, 9MM Marksman Ribbon.
• Active member of the funeral honors crew. Served as a rifle bearer for funeral services of service members.

• Provided information to shipping and receiving personnel regarding inventory stock.
• Supervised scheduling for freight and package shipments and managed return and transfer procedures.
• Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
• Supervised inventory records and accurately noted all merchandise transactions that affected inventory.
• Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
• Scheduled all warehouse employees and managed resource allocation to ensure efficient operations.
• Verified that materials were stored in correct designated areas throughout warehouse and monitored inventory control levels for replenishment needs.
• Monitored all processing equipment and machinery for proper start-up, operation and shut down.
• Supervised 6 employees in receipt and storage of bath and kitchen products.

• Worked in a research and development hardware lab to support Houston HP Factory for all laptops, tablets and desktops.
• Inventory adding/tracking of prototype units.
• Maintained systems hardware, systems software, applications and configurations.
• Provided troubleshooting of hardware and software problems and systems problems.
• Supported over twenty departments and distributes systems with the latest system configurations.
• Maintained records of computer problems and actions taken.
• Consulted with users, administrators, staff and engineers.
• Installed operating systems via RTR and Dashing custom built images on all devices and ensured that all units function properly and current bios is installed.
• Shipped units internationally and domestically.