Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marco Antonio Maya

Wilmington,CA

Summary

With four years of restaurant management experience, I am a dedicated professional skilled in providing exceptional customer service, managing inventory and staff, and effectively problem-solving and multi-tasking abilities. I am eager to apply my skills to contribute and become an asset to your organization.

Overview

16
16
years of professional experience

Work History

BOH Manager

H&H Brazilian Steakhouse
11.2022 - 09.2024
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established a loyal customer base by fostering relationships and organizing successful events.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

FOH Manager

Fogo De Chao
07.2021 - 09.2022
  • Completed thorough opening, closing and shift change functions to meet effective operational standards.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and positive reviews.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving complex issues.

Customer Service Representative

Fogo De Chao
06.2016 - 07.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Proactively engage with guests to inquire about their dining experience and identify any additional needs or requests.
  • Worked with clients to develop payment arrangements or payment plans to bring their accounts up to date.
  • Demonstrated empathy in resolving customer complaints, resulting in increased customer satisfaction, loyalty, and repeat business.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Restaurant Server

Green Field Churrascaria
09.2011 - 07.2016
  • Provided customer service by welcoming guests, addressing their inquiries, and suggesting appropriate specials to drive sales.
  • Collaborated closely with front-of-house and back-of-house staff to ensure that all customer orders, including those with special dietary needs or requests, were prepared and served accurately and efficiently.
  • Cultivated a positive customer experience by offering personalized service, such as drink refills and additional items.
  • Reset the dining area by cleaning and organizing tables and chairs, preparing the space for the next customers.
  • Handled POS operations for orders, bill splitting, and totals.

Cashier

Del Taco
05.2008 - 08.2011
  • Welcomed customers and helped determine their needs
  • Efficiently handled cash register and drive-thru operations, and cash transactions through the use of traditional methods.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Some College (No Degree) -

Long Beach City College
Long Beach, CA

High School Diploma -

Millikan High School
Long Beach, CA
06.2009

Skills

  • Performance Evaluation and Feedback
  • Customer Relationship Management (CRM)
  • Cross-functional staff development
  • Inventory Management Abilities
  • Food Handling Safety/ Safe Alcohol Handling
  • Communication and Interpersonal Skills
  • Team Building and Leadership
  • Resource Allocation and Utilization
  • Problem Solving and Critical Decision Making
  • Time Management, Multitasking and Task Delegation
  • Vendor Relations and Negotiations

Languages

Spanish
Native or Bilingual

Timeline

BOH Manager

H&H Brazilian Steakhouse
11.2022 - 09.2024

FOH Manager

Fogo De Chao
07.2021 - 09.2022

Customer Service Representative

Fogo De Chao
06.2016 - 07.2021

Restaurant Server

Green Field Churrascaria
09.2011 - 07.2016

Cashier

Del Taco
05.2008 - 08.2011

Some College (No Degree) -

Long Beach City College

High School Diploma -

Millikan High School

Similar Profiles

CREATE PROFILE
Marco Antonio Maya