Marco Israel Moreno Salinas
Concord,CA
Summary
With a proven track record at government and private projects, I excel in leveraging Azure, AWS, and VMware vSphere and 0365, to enhance IT infrastructure, demonstrating leadership in project management and a knack for troubleshooting. My strategic approach has significantly reduced SLAs, showcasing my technical prowess and ability to drive team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. IT Systems Engineer
Robert Half-Worldpac project
Newark, CA
07.2024 - Current
- Support for the existing warehouse and corporate PC systems.
- Manage escalations, interface with the customer, and perform initial triage for L2.
- Aid with the implementation of new branch systems.
- Work with vendors, ISPs, and IT team members to resolve problems.
- Install new software programs and patch existing systems through the Automox tool.
- Use PowerShell to create automations on the Automox tool.
- Configure and troubleshoot network printers.
- Provide documentation of support-related issues and systems.
- Configure, deploy, and maintain PC equipment and mobile technology; computers are to be serviced.
- Provide support over the phone, email, or in person to all employees, and document everything to identify common issues.
- Communicate the status of work to the IT Manager so that management is aware of completed and unresolved issues, which allows a proactive approach to resolutions.
- Assist in the keeping of all assets maintained by IT.
- Complete the configuration of customer products, paying close attention to schedule and quality control.
- Manage the MDT tool by implementing images.
- Manage the 365 environment.
- SOTI administration for Zebra devices.
- Built and oversaw network infrastructure comprised of various virtual products.
- Provided exemplary helpdesk service and support to assist customers.
- Defined technical integration strategy and developed integration plans.
- Provided status updates to keep upper management informed and to reach goals.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
System Enterprise Information Technology Engineer
Robert Half-City Hall project
San Jose, CA
05.2023 - 07.2024
- Administration and management of the SCCM server for applications, and the MDT tool for images.
- Developed system models using automated tools to analyze performance under various operating conditions.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime.
- Created, installed and maintained computer systems, networks and applications to ensure optimal performance.
- Assisted technical managers with new application research and modification suggestions.
- Led cross-functional teams in systems integration projects.
- Guide the client through a technical update on the system applications through SCCM.
- Administration of vSphere, VDI, and Horizon View.
- Worked on server implementation and infrastructure on premises.
- Created SOPs for packaging deployment and some administrative reports on SCCM.
- Following tickets on SolarWinds CRM.
- Updated high-level design documents based on client requirements SOP.
- Health checks on the server and server updates through SCCM.
- Create PowerShell automations for SCCM to deploy applications and health checks.
- Active Directory and Server Configuration.
- Windows Server support and upgrades
- Keep all windows environment and devices in security compliance and updated
- Intune migration and infrastructure configuration
- MDM, Intune Management and administration for mobile devices mostly IOS Devices in association with JAMF
- Mentoring other teammates that joined the project on processes and helping them to achieve their goals efficiently
- DHCP management and implementation
- Manage 365 environment
- Skills Develop on this job: Cloud Services: Expert in Azure, AWS, and Google Cloud infrastructure management
- SCCM & Intune: Extensive experience in SCCM and Intune administration
- Active Directory: Skilled in managing Active Directory and Group Policies
- Virtualization: Proficient with VMware vSphere, Hyper-V, and AVD
- Scripting: Advanced skills in PowerShell scripting
- Server Administration: Windows Server (on-premises and Azure) administration.
- Project Management: ITIL and SCRUM methodologies
System admin
Qatos LLC
San Ramon, California
02.2023 - 06.2023
- Provide technical support to remote sites around the country
- Guide the client through technical update on the system applications for chevron
- Following tickets and requests
- Updated high level design documents based on client requirements
- Domain server Configuration
- Making SOP, and manuals for self-configuration
- Environment involved during this position: Windows 10, IOS, windows Server 2012, 2016, 2019,2022, Azure, Verifone, Gilbarco
System Admin and Tech Lead
American Embassy
Mexico City
09.2016 - 11.2022
- Creation and administration of Production Network environment
- MDM Configuration for remote work and device management
- Worked on server Implementation and Infrastructure on premises on VMware vSphere and windows environments
- Created and developed SOP for remote and technical support configuration during COVID
- Managing SharePoint and service now databases
- Created and developed Inventory Process for a full Ownership of the inventory
- Following tickets and requests on ServiceNow CRM
- Updated high level design documents based on User requirements
- Health checks on server and system updates through SCCM
- Domain server and Active Directory Configuration
- Windows, IOS & MacOS support
- Keep all devices in security compliance
- Network Configuration on Firewall and Switches
- AWS basic infrastructure configuration
- DHCP implementation and administration
- Manage 365 environment
- .NET Basic database management
- Domain activities and administration such as: Rename servers, Change primary IP, Primary and secondary DNS, Active Directory administration, File server administration, Server Health checks, Server Migration, Image creation for computers on network, Workspace on management for mobile devices
- Environment involved during this position: Windows 10, vSphere, MACOS, IOS, windows Server 2012, 2016, 2019, Azure, internal webtools for monitoring and reporting, about intern projects
- Skills Develop on this job: Cloud Services: Expert in Azure, AWS, and Google Cloud infrastructure management
- SCCM & Intune: Extensive experience in SCCM and Intune administration
- Active Directory: Skilled in managing Active Directory and Group Policies
- Virtualization: Proficient with VMware vSphere, Hyper-V, and AVD
- Server Administration: Windows Server (on-premises and Azure) administration
- Network Devices: Experienced with ASA firewalls, Palo Alto, and Cisco switches
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Technical Writer Team Lead
CompuCom
10.2014 - 09.2016
- Involved in Multiple projects while managed a Team lead of 10 persons
- Creation, deploy and test of technical support databases to upgrade Helpdesk SLA
- Manage to Automate Helpdesk Self-solve problem resolve by using the created database
- Work as Quality Control to fix vulnerabilities
- Support and contact with end user
- Reported to Chicago, that I manage to reduce the SLA with the databases developed
- Following tickets and requests
- Encourage users and Technicians to use the databases, to help get the SLA reduced
- Support to other technician teams
Systems Engineer Assistant- Help desk QA
Rapiscan System Services
Denver, Colorado
01.2012 - 10.2014
- Build architecture and infrastructure on VMware and Windows environment
- Help on the design of the network environment and security of the active directory
- Manage Migrations of: Physical and virtual servers, SAN, VDI VMware environment, Windows 7 – windows 10, Windows Server
- Domain activities and administration such as: Rename servers, Change primary IP, Primary and secondary DNS, Active Directory infrastructure implementation, Active Directory administration FSMO
- Red Hat Identity Management
- File server administration
- Server Health checks
- Server Migration
- Image creation for computers on network
- Workspace on management for mobile device
- Technical support and troubleshoot on technical issues using Remedy CMR
- Technical support for user son site and remote
- I developed a service desk with a high response rate and reliability, implementing a database that helped meet the client's SLA targets
- Network configuration Switches and Firewall
Education
Bachelor's degree - computer systems Engineer
Universidad del Valle de Mexico
Mexico01.2015
Skills
- Power shell
- Azure
- AWS
- VMware vSphere
- VMware Workstation
- Hyper-V
- AVD
- ITIL
- SCRUM
- Windows
- MacOS
- IOS
- ANDROID
- Windows server (2012 – 2022) on premises
- Windows server Azure
- SCCM
- Intune
- JAMF
- Exchange
- Infrastructure development
- Troubleshooting
- Network infrastructure administration
- Project management
Certification
- Cisco Certified Network Associate (CCNA) - Completed Course
- IT Infrastructure Library (ITIL) Certification, V2
- Azure Fundamentals Training for Account Management and Server Domain Configuration
- Active Directory (AD) Policy Management for Government Security and Advanced Management
Accomplishments
- i have a certificate on the American Embassy, for having the best tech support on the country
Timeline
Sr. IT Systems Engineer
Robert Half-Worldpac project
07.2024 - Current
System Enterprise Information Technology Engineer
Robert Half-City Hall project
05.2023 - 07.2024
System admin
Qatos LLC
02.2023 - 06.2023
System Admin and Tech Lead
American Embassy
09.2016 - 11.2022
Technical Writer Team Lead
CompuCom
10.2014 - 09.2016
Systems Engineer Assistant- Help desk QA
Rapiscan System Services
01.2012 - 10.2014
Bachelor's degree - computer systems Engineer
Universidad del Valle de Mexico
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