Marcos Abebe
Waxhaw,NC
Summary
Proven team player with a strong work ethic demonstrated during my time at McConnell Golf and other roles. Skilled in strategic decision-making and excellent customer service, I have a track record of enhancing patron satisfaction and streamlining operations. Expert in member assistance and safety procedures, contributing to a positive and secure environment. Adept at training and making tasks easier for new employees to understand. Elevate guest expectations working with a team to deliver excellent service and fun experiences for tournaments and professional outings.
Overview
4
4
years of professional experience
Work History
Golf Team Member
McConnell Golf
11.2021 - Current
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
- Set up promotional displays and equipment for special events and activities.
Cashier
Harris Teeter
01.2021 - 10.2021
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Pool Lifeguard
Swim Club Management Group, Inc
05.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Science - Business Administration And Management
Appalachian State University
Boone, NC05.2027
Skills
- Strategic Decision-Making
- Strong Work Ethic
- Teamwork and Collaboration
- Excellent Customer Service
- Professional Appearance
- Member Assistance
- Cart maintenance
Timeline
Golf Team Member
McConnell Golf
11.2021 - Current
Cashier
Harris Teeter
01.2021 - 10.2021
Pool Lifeguard
Swim Club Management Group, Inc
05.2020 - 09.2020
Bachelor of Science - Business Administration And Management
Appalachian State University
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