Summary
Overview
Work History
Education
Skills
Timeline
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Marcos Abete

Columbia,SC

Summary

Accomplished Manager with a proven track record at Whataburger, adept in operations management and cross-functional team leadership. Excelled in enhancing customer satisfaction and streamlining inventory, significantly boosting efficiency. Skilled in verbal communication and multitasking, I thrive in fast-paced environments, consistently meeting and exceeding performance goals.

Overview

5
5
years of professional experience

Work History

Manager

Whataburger
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Team Leader

Whatabuger
05.2021 - 06.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Member

Whatabuger
05.2020 - 05.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

High School Diploma -

James Pace Echs
Brownsville, TX
06-2020

Skills

  • Verbal and written communication
  • Cross-functional team management
  • Multitasking Abilities
  • Operations Management
  • Adaptability
  • Time management abilities

Timeline

Manager

Whataburger
06.2023 - Current

Team Leader

Whatabuger
05.2021 - 06.2023

Team Member

Whatabuger
05.2020 - 05.2021

High School Diploma -

James Pace Echs

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Marcos Abete