Marcos Alonso
Hialeah,FL
Summary
Proven team collaborator and customer service expert from Talkin' Tacos, adept at multitasking and optimizing workflow in fast-paced environments. Excelled in managing high-pressure situations and significantly contributed to team success through exceptional communication and staff coordination. Trained new staff, ensuring high service standards and effective team cooperation.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions.
Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Restaurant/Bar Host
Talkin' Tacos
09.2023 - 11.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Completed daily side work and opening and closing duties without fail.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Event Staff Member
Mertell
11.2022 - 05.2023
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
IPU Martires De Guajaibon
Bahia Honda, Artemisa, Cuba05-2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
- Staff coordination
- Workflow optimization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant/Bar Host
Talkin' Tacos
09.2023 - 11.2024
Event Staff Member
Mertell
11.2022 - 05.2023
High School Diploma -
IPU Martires De Guajaibon
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