Marcos Amaya
Daly City,CA
Summary
To obtain a position at a company that will allow me to utilize my education, customer service well rounded work experience.
Overview
1
1
Language
10
10
years of professional experience
Work History
Genentech
South San Francisco, CA
01.2013 - 01.2015
Audio Visual Support Technician
Zatoon Records
San Francisco, CA
01.2013 - 01.2015
- Leveraged remote and on-site support for executive-level meetings at Genentech campus involving Creston systems, Video Conferences, Cisco Telepresence, WebEx, Air Media, Webcast, IP networking, codecs, Clear One, V-NOC, Projection, LCD, and PA mobile events Manually build conference calls using Polycom RMX Manager, MCU, SIP, E164, as Global Video Conference Operator Responded to in-room technical emergencies during large meetings in pressured environments Diagnosed, repaired and maintain equipment issues and performed preventive maintenance checks Configured IP based AV devices Processed, Scheduled collogues, and closed audio visual request tickets in G-remedy and HPSM as Queue Manager Responsible for Genentech customer satisfaction results related to audio visual needs Assisted Latin America and vca assistant.
Audio Engineer
Dennis Herrera Campaign
San Francisco, CA
02.2009 - 03.2013
- Composed music using digital audio workstations, soundboards, drum machines, virtual instruments, and various keyboards.
- Mixed and mastered multi-tracked recorded sessions.
- Troubleshoot technical issues.
- Recorded and advised up and coming artists to enhance musical development.
Political Canvasser
09.2011 - 11.2011
- Voter outreach and communications.
- Engaged in collaborative efforts to promote candidate information to district voters.
- Gathered voters overall opinions for district poll.
Rally Marketing Group Inc Passage Events and Promotions Inc Marketing Brand Ambassador
03.2007 - 05.2008
- Attended trainings on clients' products and services.
- Established connections with consumers to raise awareness about products at community events.
- Set up and break down work environment and sample products at events*.
NFL San Francisco 49ers Stadium Operations Office
San Francisco, CA
08.2006 - 12.2009
- Handled customer inquiries, complaints and service requests Escorted VIP guests to the field and suites* Directed phone calls to staff personnel Stocked luxury and owner's suites with game day items Ran office errands to press box, field, and parking lot gates.
Retail Sales Associate
Old Navy
Colma, CA
05.2005 - 10.2006
- Provided excellent customer service behind the register and on the sales floor.
- Examined inventory availability for staff and customers.
- Recovered and maintained store departments during business hours.
- Effectively promoted Old Navy credit card accounts.
Music producer
Comcast Sports Net Bay Area
San Francisco, CA
08.2010 - 11.2010
- Produced instrumentals for San Francisco Giants and Golden State Warriors pre and post game show highlights.
- Produced instrumentals for Comcast Sports "On the Rise" athlete documentaries.
Live Recording Engineer
California Music Industry Summit
Oakland, CA
06.2010
- Set up and decommission recording equipment in conference rooms.
- Recorded conference sessions for CD duplication.
- Live mixing for performers and panelists.
Education
Certified in audio recording and production -
Globe Institute of Recording and Production
2006
Skills
Microsoft Windows, MacOS x, Microsoft Word, PowerPoint, Excel, HTML, Internet Navigation, Wordpress, and Apple/Android devices *
*Proficient in Pro Tools, Logic Pro, Ableton Live and Reason
Timeline
Genentech
01.2013 - 01.2015
Audio Visual Support Technician
Zatoon Records
01.2013 - 01.2015
Political Canvasser
09.2011 - 11.2011
Music producer
Comcast Sports Net Bay Area
08.2010 - 11.2010
Live Recording Engineer
California Music Industry Summit
06.2010
Audio Engineer
Dennis Herrera Campaign
02.2009 - 03.2013
Rally Marketing Group Inc Passage Events and Promotions Inc Marketing Brand Ambassador
03.2007 - 05.2008
NFL San Francisco 49ers Stadium Operations Office
08.2006 - 12.2009
Retail Sales Associate
Old Navy
05.2005 - 10.2006
Certified in audio recording and production -
Globe Institute of Recording and Production