Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Marcos Anaya

Operations Manager
Oxnard,California

Summary

I have strong background in equipment repair, preventive maintenance, and troubleshooting within wastewater and water treatment facilities. Skilled in diagnostics, mechanical systems, and safety protocols. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Dynamic individual with hands-on experience in electrical and mechanical repair and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.

Overview

1
1
Certification
29
29
years of professional experience

Work History

Operations Manager

General Pump Company
05.2018 - 05.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Field Service Technician

General Pump Company
03.2007 - 05.2018
  • Well versed in LOTO regulations, worked with voltages up to 480, replace electrical conduit when needed, unwired or wire up motors when they are being serviced, troubleshoot ground fault electrical motor failures.
  • I would troubleshoot motor and/or pump vibrations by using a vibration meter to display the tolerable level of vibration, I would find the root cause by separating the motor from the pump.
  • Experience in the installation and removal of industry used electrical motors and pumps.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Excellent in all mechanical seals applications as well as solid shaft couplings.
  • Expert in partial or full dismantling of pumps used in the industry to quickly repair or replace defective components and restore functionality and find the root cause of failure to eliminate future failures.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
  • Would service equipment at their hourly maintenance intervals which would include visual and audible inspection of belts, drives and motors.
  • Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Followed safety procedures to avoid injuries in field.
  • Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.

Field Service Technician

Barbour Well
09.1996 - 03.2007
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
  • Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
  • Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
  • Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
  • Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
  • Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
  • Tested systems, noting issues and completing preventive maintenance.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.

Education

None - General Studies

Oxnard Adult School
Oxnard, CA
06.1987

Skills

    Punctual

  • Problem-solving
  • Customer service
  • Team leadership
  • Decision-making
  • Staff training
  • Client relationships
  • Workflow optimization

Certification

Ncco crane certified, Class B with tank endorsement license.

Timeline

Operations Manager

General Pump Company
05.2018 - 05.2025

Field Service Technician

General Pump Company
03.2007 - 05.2018

Field Service Technician

Barbour Well
09.1996 - 03.2007

None - General Studies

Oxnard Adult School

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Marcos AnayaOperations Manager