Marcos Andrada
Little Falls,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Houseman
New York Hilton Midtown
New York, NY
08.2023 - Current
- Maintained cleanliness and organization in guest common areas and back-of-house spaces.
- Assisted housekeeping staff with linen delivery and inventory management.
- Operated cleaning equipment, including vacuums and floor polishers, effectively.
- Responded to guest requests promptly to enhance their stay experience.
- Supported event setups by arranging furniture and supplies as needed.
- Followed safety protocols while performing daily cleaning tasks throughout the hotel.
- Collected and removed trash from rooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
Barista/Cashier
Park Lane Hotel
New York, NY
01.2015 - 07.2025
- Prepared espresso-based beverages to meet guest preferences and hotel standards.
- Maintained cleanliness and organization of the coffee bar and seating areas.
- Operated coffee brewing equipment and ensured proper functionality at all times.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash transactions accurately and processed payments efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
Room Attendant
New York Hilton Midtown
New York, NY
04.2023 - 08.2023
- Cleaned and sanitized guest rooms to ensure a pleasant environment.
- Replenished supplies and amenities in rooms for guest convenience.
- Reported maintenance issues to management for timely resolution.
- Communicated with guests to address requests or concerns promptly.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
Room Attendant
Hyatt Centric Time Square
New York, NY
01.2016 - 03.2020
- Cleaned and sanitized guest rooms to ensure a pleasant environment.
- Replenished supplies and amenities in rooms for guest convenience.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
Room Service Attendant
Park Lane Hotel
New York, NY
07.2015 - 01.2016
- Delivered room service orders promptly to guest rooms across the hotel.
- Prepared and set up trays with food and beverage items for guests.
- Maintained cleanliness and organization of room service areas and equipment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted guests with menu selections and addressed special requests efficiently.
- Followed health and safety guidelines while handling food items consistently.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Delivered food items to guest rooms in a timely manner.
Barista/Cashier
Holiday Inn Secaucus
Secaucus, NJ
06.2014 - 12.2014
- Prepared espresso-based beverages to meet guest preferences and hotel standards.
- Maintained cleanliness and organization of the coffee bar and seating areas.
- Operated coffee brewing equipment and ensured proper functionality at all times.
- Handled cash transactions accurately and processed payments efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Education
High School Diploma -
Manuel Belgrano
Cordoba, Argentina12-1995
Skills
- Guest service
- Cash handling
- Equipment operation
- Team collaboration
- Time management
- Attention to detail
- FLUENT IN Spanish, English and Italian
- Excellent communication
- Multitasking
- POS, Micros, Square Software Proficiency
Certification
- DOT driver Certified
Languages
English
Professional
Spanish
Professional
Italian
Elementary
References
References available upon request.
Timeline
Houseman
New York Hilton Midtown
08.2023 - Current
Room Attendant
New York Hilton Midtown
04.2023 - 08.2023
Room Attendant
Hyatt Centric Time Square
01.2016 - 03.2020
Room Service Attendant
Park Lane Hotel
07.2015 - 01.2016
Barista/Cashier
Park Lane Hotel
01.2015 - 07.2025
Barista/Cashier
Holiday Inn Secaucus
06.2014 - 12.2014
High School Diploma -
Manuel Belgrano
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