MARCOS A. OLIVA
West Palm Beach,Florida
Summary
Dynamic behavioral health and administrative professional with a robust background in Applied Behavior Analysis (ABA), office management, admissions, and clinical documentation. Proven leadership skills and exceptional organizational abilities enhance team collaboration and streamline daily operations. Experience in training Registered Behavior Technicians and coordinating with multidisciplinary teams demonstrates a commitment to excellence in service delivery. Proficient in CentralReach, Catalyst, ABA Metrics, and Office Puzzle, with ongoing academic pursuits toward a Bachelor of Science in Psychology focused on ABA at Purdue University and preparation for BCaBA certification. Bilingual in English and Spanish, with credentials as a Florida Notary Public and holder of a Florida Resident Insurance License.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Registered Behavior Technician
Reflection Service ABA Therapy
12.2023 - Current
- Direct caseload of about 15 pediatric clients applying individualized ABA treatment approaches.
- Mentor newly hired Registered Behavior Technicians.
- Collaborate with caregivers, educators, and supervising BCBAs.
- Maintain accurate behavioral data using CentralReach, Catalyst, ABA Metrics, and Office Puzzle.
- Promote communication, adaptive behavior, and independence through evidence-based interventions.
- Assisted with data collection and analysis to track client progress and inform treatment adjustments.
- Implemented individualized behavior intervention plans to support clients' developmental goals.
Office Manager & Admissions
Renaissance Health Institute
01.2022 - 12.2023
- Directed daily office operations for a busy nursing school.
- Managed the admissions process from initial inquiry through enrollment.
- Guided prospective students regarding programs, tuition, and enrollment requirements.
- Processed applications, verified transcripts and required documentation, and maintained confidential student records.
- Coordinated orientations, scheduling, and student onboarding.
- Managed calendars, phones, email correspondence, and front office operations.
- Assisted with accreditation and compliance documentation while maintaining FERPA and HIPAA standards.
- Provided exceptional customer service to students, faculty, and visitors.
- Managed scheduling for staff and medical appointments, optimizing resource allocation and efficiency.
- Coordinated office operations, ensuring seamless workflow and adherence to organizational standards.
- Boost revenue by facilitating meetings and partnerships with third parties to expand admission opportunities
Office Manager
Shendell & Pollock
02.2021 - 02.2022
- Directed day-to-day office operations.
- Managed scheduling, confidential documentation, and administrative workflows.
- Served as the primary point of contact for clients.
- Supported organizational efficiency through communication, multitasking, and attention to detail.
- Coordinated schedules and meetings for executive leadership, optimizing time management.
- Managed daily office operations to ensure efficiency and productivity.
Education
Bachelor of Science - Psychology, Applied Behavior Analysis
Purdue University
08.2026
Skills
- Applied Behavior Analysis (ABA)
- Office Management
- Admissions & Enrollment
- Healthcare Administration
- Student Services
- Clinical Documentation
- Customer Service
- Microsoft Office
- Scheduling
- Records Management
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- Registered Behavior Technician (RBT)
- CPR Certified
- Florida Notary Public
- Florida Resident Insurance License (0214 – Life Including Variable Annuity)
Languages
English
Native or Bilingual
Spanish (Fluent)
Native or Bilingual
Italian (Basic)
Limited Working
Timeline
Registered Behavior Technician
Reflection Service ABA Therapy
12.2023 - Current
Office Manager & Admissions
Renaissance Health Institute
01.2022 - 12.2023
Office Manager
Shendell & Pollock
02.2021 - 02.2022
Bachelor of Science - Psychology, Applied Behavior Analysis
Purdue University