Marcos Blackstone Vasquez
Upper Lake,California
Summary
Highly adaptable professional with a background in a customer-facing automotive environment. Experienced in inventory management and delivering exceptional customer service. Recognized for effective communication and problem-solving abilities. Seeking new opportunities to leverage these skills in a different field. Focused on driving operational efficiency and ensuring client satisfaction. Demonstrated success in previous role, confident in ability to make valuable contributions to any team or organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts Counter Specialist
Thurston Honda
06.2024 - Current
- Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
- Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
- Conducted regular physical inventory counts, ensuring data integrity within the inventory management system.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
- Assisted customers in finding appropriate parts promptly.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Increased customer satisfaction by providing accurate and timely parts information to both internal and external customers.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
- Maintained an organized workspace, ensuring easy access to parts for staff members throughout the day.
- Developed an efficient system for tracking backorders, minimizing delays in completing repair jobs.
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
- Developed creative merchandising strategies that increased visibility of high-margin products leading to higher revenue generation.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Parts Specialist
O'Reilly Auto Parts
06.2022 - 06.2024
- - Provide personalized assistance to customers, identifying their needs and recommending appropriate auto parts solutions
- - Utilize computer systems to check and maintain inventory levels, ensuring availability of products
- - Handle transactions accurately and efficiently, processing payments and returns with attention to detail
- - Resolve customer inquiries and concerns promptly, maintaining a high level of customer satisfaction
- - Perform product research to assist customers in finding suitable alternatives or compatible parts
- - Fluent in English and Spanish, facilitating communication with diverse clientele
- - Proficient in troubleshooting and diagnosing common automotive issues
CAP-2/Stocker
Walmart
11.2020 - 01.2021
- - Collaborated with team members to unload merchandise from delivery trucks and stock shelves according to company standards
- - Utilized handheld devices and computer systems to track inventory levels and locate products efficiently
- - Maintained cleanliness and organization in assigned work areas, contributing to a pleasant shopping environment for customers
- - Demonstrated adaptability and flexibility in assisting with various tasks as needed, including customer service and product displays
- - Implemented safety procedures to ensure a hazard-free work environment and prevent accidents
- - Proficient in operating material handling equipment, including forklifts and pallet jacks
Education
Business Administration
Mendocino College
Ukiah, California09-2030
Real Estate Courses
Mendocino College
Ukiah, California01.2023
High School Diploma - undefined
Ukiah High School
Ukiah, California01.2021
Skills
- Workplace safety
- Parts identification
- Customer service
- Analytical Thinking
- Problem-solving abilities
- Inventory management
- Organizational skills
- Problem-solving
- Reliability
- Multitasking Abilities
- Active listening
- Cash handling
Certification
Business Analysis Fundamentals - ECBA, CCBA, CBAP Endorsed
Languages
Spanish
Native or Bilingual
Timeline
Parts Counter Specialist
Thurston Honda
06.2024 - Current
Parts Specialist
O'Reilly Auto Parts
06.2022 - 06.2024
CAP-2/Stocker
Walmart
11.2020 - 01.2021
Real Estate Courses
Mendocino College
High School Diploma - undefined
Ukiah High School
Business Analysis Fundamentals - ECBA, CCBA, CBAP Endorsed
Business Administration
Mendocino College
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