Marcos Carlis
Fort Worth,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Ultimately just a hard worker that always wants to learn to become more efficient with the job at hand.
Overview
9
9
years of professional experience
Work History
Food Courier
DoorDash
05.2024 - Current
- Fostered customer loyalty by consistently delivering excellent service, leading to repeat business from satisfied clients.
- Increased efficiency by utilizing GPS navigation systems to plan optimal routes for pick-up and delivery points.
- Maintained a high level of professionalism while interacting with customers for successful food deliveries.
- Assisted customers with carry-out service.
- Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
- Greeted customers and provided outstanding customer service.
- Provided attentive service and proactively assessed guest needs.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Entrepreneur
RFF Inc.
05.2023 - Current
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Stocker
Amazon
07.2021 - 02.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Pallet Builder
Kroger
03.2021 - 07.2021
- Transferred loaded pallets onto delivery or storage areas.
- Consistently exceeded production targets without compromising quality or safety standards, ensuring maximum value for customers.
- Collaborated with team members to ensure timely completion of large-scale orders and meet customer demands.
- Transported goods from racks, shelves and vehicles via forklift and pallet jack.
- Exhibited strong attention to detail by ensuring accurate measurements and alignments during the assembly process, contributing to a high standard of product quality.
Housekeeper
Belk
08.2020 - 12.2020
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Cahier & Front End
Walmart
06.2018 - 05.2019
- Aided in the opening of the store by stocking and zoning
- Smiled, greeted, and thanked each and every customer
- Multi-tasked in short amounts of time, all while creating a quality customer service experience
- Ensured that all work stations were clean and presentable
Youth Basketball Referee
YMCA
06.2016 - 09.2016
- Utilized my passion for basketball to work with children, while interacting positively with parents
- Promoted a positive team culture among referees through collaboration, mutual respect, and open communication.
- Established a safe environment for youth players by enforcing rules and promoting sportsmanship.
- Participated in ongoing training sessions to stay current on rule changes and best practices for officiating youth basketball games.
- Contributed to player development through constructive feedback on their performance during games.
Education
No Degree - Undeclared Major
Tarrant County College
828 W Harwood Rd05-2025
High School Diploma -
Fossil Ridge High School
4101 Thompson Rd05-2018
Skills
- Punctuality
- Analytical
- Logical Reasoning
- Prioritization
- Relationship Management
- Client Management
- Solution Driven
- Proactive
- Data driven insights
- Strategic Analysis
- Evaluative Thinking
- Dispute Settlement
Timeline
Food Courier
DoorDash
05.2024 - Current
Entrepreneur
RFF Inc.
05.2023 - Current
Stocker
Amazon
07.2021 - 02.2022
Pallet Builder
Kroger
03.2021 - 07.2021
Housekeeper
Belk
08.2020 - 12.2020
Cahier & Front End
Walmart
06.2018 - 05.2019
Youth Basketball Referee
YMCA
06.2016 - 09.2016
No Degree - Undeclared Major
Tarrant County College
High School Diploma -
Fossil Ridge High School
Similar Profiles
Han SuHan Su
Delivery Driver at DoorDashDelivery Driver at DoorDash
John YmbongJohn Ymbong
Delivery Driver at DoorDashDelivery Driver at DoorDash
Angelo DavtyanAngelo Davtyan
Delivery Driver at DoorDashDelivery Driver at DoorDash