Marcos Castaneda
Homestead,FL
Summary
Dynamic customer service professional with experience at Castaneda Boat Cleaning Services, excelling in resolving customer inquiries and enhancing satisfaction. Bilingual in Spanish and English, I leverage strong organizational skills and a customer-focused mindset to build lasting relationships and effectively address complaints, ensuring a seamless service experience.
Developed skills in maintaining clean and orderly spaces in fast-paced environments, seeking to transition into new field. Expertise in efficient task management and thorough cleaning processes. Looking to leverage these skills in new career path that values organization and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cleaning Helper
Castaneda Boat Cleaning services
01.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Connected hoses or lines to pumps or other equipment.
- Performed a routine cleaning task.
- Scrubbed decks, hulls, cabins, windows, and other boat surfaces to remove dirt and grime.
Lifeguard
Town of Cutler Bay
06.2025 - 08.2025
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Educated patrons on water safety rules and pool etiquette effectively.
- Maintained cleanliness and organization of pool area to enhance visitor experience.
Education
High School - COAST
Cutler Bay Senior High
Cutler Bay06-2026
Skills
- Client support
- Commitment to customer satisfaction
- Resolving customer complaints
- Customer service assistance
- Bilingual in Spanish and English
- Effective organizational skills
- Effective multitasking
Certification
Certified in Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid & Water Safety Instructor
Languages
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
Lifeguard
Town of Cutler Bay
06.2025 - 08.2025
Cleaning Helper
Castaneda Boat Cleaning services
01.2023 - Current
High School - COAST
Cutler Bay Senior High