Marcos Chavez
Kew Gardens,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking assistant coordinating manager position. Offering excellent communication and good judgment. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Food Service Associate
NYC Health And Hospital Queens
10.2022 - Current
- Demonstrated knowledge of menu items and corresponding ingredients.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Enhanced customer satisfaction by providing timely and efficient food service.
- Developed and maintained positive relationships with customers to enhance service.
- Worked closely with kitchen staff to ensure smooth communication between front-of-house and back-of-house operations.
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Collaborated with team members to deliver exceptional service during high-volume periods.
Secretary LVL 3A
NYC Health + Hospitals
10.2021 - 10.2022
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Increased office productivity by transcribing over 45 daily meetings and appointments and implementing organizational systems for documents
- Organized patient files and streamlined operations to improve efficiency
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Patient Escort
Kings County Hospital
01.2021 - 10.2021
- Transported bodies of deceased individuals to hospital morgue and assisted mortuary personnel with picking up remains for burial
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Warmly greeted patients and visitors and made each feel welcome
- Furthered skills by actively taking part in employee training and taking classes to improve skills
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport
- Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers
- Analyzed patients' medical conditions to identify proper mode of transport
- Maintained confidentiality of patient data and condition to safeguard health information
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Responded to emergency situations to help with lifting and transporting patients.
Pizza Delivery Driver
Papa John's Pizza
08.2017 - 12.2020
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality
- Collaborated with customer service teams and management to resolve order issues or customer complaints
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism
- Maintained organized, safe and clean work areas and complied with company safety and security standards
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Verified orders prior to completing deliveries to avoid customer complaints
- Processed payments by accepting cash, checks and credit and debit card payments
- Stayed in constant communication with dispatching team to quickly respond to delivery updates
- Anticipated customers' questions and complaints and skillfully handled concerns
- Developed and maintained professional relations between customer, store personnel and company
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Education
GED Advanced -
John Adams High School
Associate of Arts - Medicine (Pre-Medicine)
Borough of Manhattan Community College of The City University of New York
06.2012
Skills
- Good listening skills
- Safety protocols
- First Aid/CPR
- Time Management
- Customer Service
- Quick Learner
- Problem Solving
- Critical Thinking
- Adaptable and Flexible
- Collaboration and Teamwork
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Food Service Associate
NYC Health And Hospital Queens
10.2022 - Current
Secretary LVL 3A
NYC Health + Hospitals
10.2021 - 10.2022
Patient Escort
Kings County Hospital
01.2021 - 10.2021
Pizza Delivery Driver
Papa John's Pizza
08.2017 - 12.2020
GED Advanced -
John Adams High School
Associate of Arts - Medicine (Pre-Medicine)
Borough of Manhattan Community College of The City University of New York
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