Marcos Cordero-Perez
Killeen,TX
Summary
Dynamic mental health professional with extensive experience at UHS, skilled in crisis intervention and active listening. Proven ability to enhance patient well-being through effective communication and operational procedures. Recognized for developing strong relationships and implementing process improvements, ensuring a safe and supportive environment for patients.
Professional military specialist prepared for dynamic and challenging roles. Adept in tactical operations and strategic mission planning with focus on precision and discipline. Highly reliable team player, known for adapting to shifting priorities and achieving mission objectives. Expertise in leadership, communication, and problem-solving.
Overview
12
12
years of professional experience
Work History
Mental Health Technician/Lead/Trainer
UHS
10.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Owner of Midway Nutrition
Self Employed
10.2019 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Made Sure to provide the most positive experience for costumers.
- Provided advice about healthy eating.
Herbalife Distributor
Self Employed
07.2018 - 09.2019
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stayed in open communication with existing customers to offer immediate access to new products.
- Generated leads and cold called customers each week to set up appointments and bring in new business.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Infantryman/airborne (National Guard)
Army
07.2013 - 07.2019
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Maintained secure communication systems to relay information to and from command teams.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
- Ensured safety of premises by conducting regular patrols, reducing incidents of theft and vandalism.
Psychiatric Nursing Assistant
Cedar Crest Hospital & Residential Treatment Center
01.2016 - 07.2017
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- acting lead on the floor
- NCPI instructor ( non-violent crisis prevention intervention) while at cedar crest
- Performed intake triage, vitals and assisted patients with mental health screenings.
- Worked with high risk acute patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Answered 5-10 daily office phone calls for appointments, questions and visitation rules.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained patient rooms by making beds, sweeping units, and wiping down surfaces.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Fry Cook
Cheddar's Scratch Kitchen
07.2015 - 01.2016
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Cleaned, stocked and restocked workstations and display cases.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Cashier
Sam's Club
01.2014 - 06.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Buffet Runner
CiCis Pizza
06.2013 - 12.2013
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School Diploma -
C E Ellison High School
Killeen, TX06.2011
Skills
- Active Listening
- Status Updates
- Company Guidelines
- Operational Procedures
- Integrity Checks
- Environmental compliance
- Routine Adjustment
- Team leadership
- Assessing risks
- Teamwork and loyalty
- Maintaining equipment
- Briefing leadership
- Equipment management
- Identifying hazards
- Safety protocols
- Safety guidelines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mental Health Technician/Lead/Trainer
UHS
10.2022 - Current
Owner of Midway Nutrition
Self Employed
10.2019 - 10.2022
Herbalife Distributor
Self Employed
07.2018 - 09.2019
Psychiatric Nursing Assistant
Cedar Crest Hospital & Residential Treatment Center
01.2016 - 07.2017
Fry Cook
Cheddar's Scratch Kitchen
07.2015 - 01.2016
Cashier
Sam's Club
01.2014 - 06.2014
Infantryman/airborne (National Guard)
Army
07.2013 - 07.2019
Buffet Runner
CiCis Pizza
06.2013 - 12.2013
High School Diploma -
C E Ellison High School
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