Summary
Overview
Work History
Education
Skills
Timeline
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Marcos Cruz

Copperas Cove

Summary

Dynamic leader with extensive experience in healthcare administration at U.S. Army, excelling in team management and patient safety. Achieved increased employee retention through a supportive culture and implemented efficient medical processes, enhancing patient care. Proven adaptability and critical thinking skills drive success in fast-paced environments.

Medical leadership professional with strong background in team collaboration and operational efficiency. Proven ability to adapt to changing needs while ensuring high standards and delivering results. Skilled in personnel management, strategic planning, and conflict resolution, with focus on fostering reliable, cohesive teams. Known for balancing discipline with empathy to achieve organizational goals.

Experienced with medical team leadership and operational logistics. Utilizes personnel management and process improvement to enhance team performance. Track record of effective training program implementation and problem-solving in dynamic environments.

Overview

6
6
years of professional experience

Work History

Medical Company First Sergeant

U.S. Army Active Duty
05.2022 - 01.2025
  • Conducted periodic performance evaluations for employees to ensure adherence to company standards and expectations.
  • Organized regular team meetings to discuss ongoing projects, share updates, and brainstorm solutions for challenges faced in daily operations.
  • Established an open-door policy, encouraging open communication among team members and fostering a supportive work environment.
  • Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care.
  • Enhanced patient care by implementing efficient medical processes and procedures.
  • Increased employee retention rates by creating a positive workplace culture that valued teamwork, collaboration, and personal growth opportunities.
  • Coordinated with physicians and nurses to optimize patient treatment plans, leading to better health outcomes.
  • Implemented safety protocols to minimize risks and maintain a secure environment within the medical facility.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.

First Sergeant

US Army
04.2019 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Arts - General Education

Universtity of Phoenix
Arizona City, AZ
06-2014

Skills

  • Team management
  • Medical expertise
  • Healthcare administration
  • Logistics management
  • Recruitment and retention
  • Medical equipment
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Active listening
  • Effective communication
  • Patient safety
  • Verbal and written communication
  • Decision-making
  • Adaptability and flexibility
  • Relationship building
  • Training and mentoring
  • Team building
  • HIPAA guidelines
  • Self motivation

Timeline

Medical Company First Sergeant

U.S. Army Active Duty
05.2022 - 01.2025

First Sergeant

US Army
04.2019 - 05.2022

Associate of Arts - General Education

Universtity of Phoenix

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Marcos Cruz