Marcos Cruz-Moreno
Cleveland
Summary
Results-driven Warehouse Manager with expertise in inventory management and process improvement. Strengths include team leadership and safety compliance, consistently achieving operational goals and enhancing customer satisfaction.
Dynamic Warehouse Manager with a proven track record in optimizing warehouse operations and driving efficiency. Skilled in implementing safety protocols and process improvements that enhance productivity and reduce incidents. Ready to leverage expertise to support organizational goals.
Dedicated professional with a strong background in operations management and quality assurance. Known for effective team leadership and successful implementation of inventory management systems that streamline operations and boost customer satisfaction.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Amazon
07.2020 - Current
- Oversaw daily warehouse operations to ensure efficient inventory management and order fulfillment.
- Managed team performance, providing training and mentorship to enhance productivity and safety compliance.
- Implemented process improvements that reduced operational bottlenecks and increased workflow efficiency.
- Monitored key performance indicators to assess warehouse effectiveness and drive continuous improvement initiatives.
- Collaborated with cross-functional teams to optimize supply chain processes and enhance customer satisfaction.
- Developed and enforced safety protocols, resulting in a significant reduction in workplace incidents.
- Streamlined inventory control procedures, improving accuracy of stock levels and reducing discrepancies.
- Conducted regular audits of warehouse practices to ensure compliance with company standards and regulations.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Inspector in Quality Assurance and Quality Control
Zaffari Precision
06.2015 - 07.2020
- Led quality assurance initiatives to enhance product compliance and safety standards.
- Developed and implemented inspection protocols to ensure adherence to quality specifications.
- Trained and mentored junior inspectors on best practices in quality control processes.
- Conducted detailed inspections of materials and products, identifying defects and non-conformance issues.
- Collaborated with production teams to resolve quality-related challenges and improve workflows.
- Analyzed inspection data to drive continuous improvement in quality metrics and operational efficiency.
- Facilitated root cause analysis for quality failures, implementing corrective actions to prevent recurrence.
- Ensured compliance with industry regulations through regular audits and assessments of processes.
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
- Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
- Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
- Contributed to the development of new inspection methods using cutting-edge technology to enhance accuracy and efficiency within the department.
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
Education
High School Diploma -
Middleton High School
Tampa, FL06-2015
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Inventory management
- Problem-solving
- Staff management
- Customer care
- Heavy lifting
- Operations management
- Production planning
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Amazon
07.2020 - Current
Inspector in Quality Assurance and Quality Control
Zaffari Precision
06.2015 - 07.2020
High School Diploma -
Middleton High School