Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
Generic

Marcos De La Cruz

Paterson,NJ

Summary

Focused, bilingual individual with hardworking nature and experience in heavy equipment operation. Adaptable to changing flight line conditions and ready to shift focus to meet departure schedules. Known for team attitude and dedication to task completion. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Ramp Agent

United Airlines
Newark, New Jersey
04.2022 - Current
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Maintained accurate records of all GSE used throughout shift.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Connected electrical power units and service hoses to aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.

Unemployed

Paterson, NJ
01.2022 - Current

Driver

Hain Logistics
Carlstadt, NJ
10.2021 - 01.2022

Administrative Assistant

ARCO Warehouse
Passaic, NJ
03.2021 - 09.2021

Customer Service Representative

PF Concepts / Saint Peters Hospital
Fairfield, NJ
08.2020 - 03.2021

Customer Service Representative

EnvisionRxOptions
Fort Laurderdale, FL
11.2018 - 07.2020

Education

High School Diploma -

COCONUT CREEK HIGH SCHOOL
06.2018

Skills

  • Fluent in Spanish
  • Safety Procedures
  • Heavy Lifting
  • Flexible Schedule
  • Item transport
  • Equipment Inspection
  • Aircraft Sanitation
  • Ground Support Services
  • Load Planning Communication
  • Team Leadership
  • Ramp Checklist Completion
  • Inclement Weather Tolerance
  • Security processes
  • TSA Collaboration
  • Weight and Balance Determination
  • Dependable and Responsible
  • Customer Service
  • Security awareness

Roles And Responsibilities

  • Prepare and collect parcels for incoming orders and load products weighing up to 200lbs into vehicle using assistive equipment when necessary.
  • Handle, organize, and secure packages with the utmost care.
  • Accomplish a 100% on-time delivery rate within strict time constraints.
  • Verify each delivery against shipping instructions before delivering to customers.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Operate hand held scanner on all outgoing and then delivered packages.
  • Demonstrate exceptional customer service using fine-tuned interpersonal skills to appropriately.
  • Pre-check and maintain vehicle to ensure that it will remain in ideal condition.
  • Receive sort, and distribute mail, fax, scan, and copy documents, monitor incoming emails and answer or forward as required.
  • Creating and updating records ensuring accuracy and validity of information.
  • Answer phones and transfer to appropriate staff members.
  • Process orders in the data system, Microsoft Word and Excel, maintain records of sales.
  • Listen and respond to customers needs and concerns.
  • Maintain clients records by updating account information.

Timeline

Ramp Agent

United Airlines
04.2022 - Current

Unemployed

01.2022 - Current

Driver

Hain Logistics
10.2021 - 01.2022

Administrative Assistant

ARCO Warehouse
03.2021 - 09.2021

Customer Service Representative

PF Concepts / Saint Peters Hospital
08.2020 - 03.2021

Customer Service Representative

EnvisionRxOptions
11.2018 - 07.2020

High School Diploma -

COCONUT CREEK HIGH SCHOOL
Marcos De La Cruz