Marcos Diaz
St. Cloud,FL
Summary
Self-motivated [Job Title] experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment. Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Friendly Recreation Attendant with commitment to delivering excellent customer service. Skilled at ride loading and unloading to maintain seamless operations. Offering excellent active listening and safety oversight skills.
Overview
6
6
years of professional experience
Work History
Attraction Attendant
Walt Disney World Resort
Orlando, FL
02.2019 - 11.2023
- Ensured that all safety protocols were followed while on the ride or in the attraction area.
- Monitored guest movement throughout the attraction, ensuring that all areas were safe and secure.
- Provided assistance to disabled or elderly guests as needed.
- Maintained cleanliness of the attraction area by sweeping, mopping, dusting, and removing trash.
- Conducted daily inspections of rides to ensure they are operating properly and safely.
- Communicated effectively with other staff members regarding any issues or concerns related to the operation of the attraction.
- Operated cash registers for ticket sales and ensured accurate accounting records were maintained at all times.
- Adhered to company policies and procedures relating to health and safety requirements and customer service standards.
- Managed line control in a professional manner during peak periods of attendance at the attraction.
- Provided first aid when necessary including administering CPR if required.
- Reported any incidents or accidents involving guests immediately to management.
- Assisted in setting up events within the attraction area.
- Inspected equipment prior to use by customers for safety purposes.
- Demonstrated knowledge of emergency procedures in case of power failure or other emergencies.
- Completed end-of-day reports detailing number of guests served, revenue generated, inventory levels.
- Developed positive relationships with guests through friendly interactions.
- Enforced rules relating to age restrictions on certain rides or attractions.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Operated attraction equipment precisely to concur with operational procedures.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Checked seatbelts of riders to maximize safety and manage risk.
- Pulled down safety bars and secured riders according to specified attraction details.
Lifeguard
Universal Studios
Orlando, FL
01.2018 - 02.2021
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with swim lessons for guests and members of the facility.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Developed a comprehensive training program for new lifeguards.
- Assisted with orientation sessions for new lifeguards in training.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2016
Skills
- Ticket Taking
- Policy Compliance
- Ticket Collection
- Preventive Maintenance
- Safety Procedures
- Equipment Operation
- Behavior Management
- Operations Monitoring
- Customer Service
- Team Training
- Flexible Schedule
- Crowd Security
- Strong Work Ethic
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Ticket Sales
- Cash Handling
- Emergency Preparedness
- Safety Assurance
- Scheduling Software
- Safety Compliance
- Inventory Control
- Security Monitoring
Languages
Spanish
Professional
Timeline
Attraction Attendant
Walt Disney World Resort
02.2019 - 11.2023
Lifeguard
Universal Studios
01.2018 - 02.2021
High School Diploma -
Cypress Creek High School