Marcos Diaz
74 Cortez Ave Rancho Viejo,TX
Summary
Results-driven public service leader with over 20+ years of progressive experience in government operations, program management, and strategic leadership. Proven ability to implement policies, oversee budgets, modernize systems, and engage diverse communities. Skilled at building high-performing teams, fostering collaboration across departments, and driving sustainable community and economic development. Retired U.S. Air Force Technical Sergeant and current Department of Veterans Affairs professional with a strong foundation in compliance, accountability, and customer service.
Overview
30
30
years of professional experience
26
26
years of post-secondary education
Work History
Beneficiary Travel
Department of Veterans Affairs
Harlingen, Texas
09.2023 - Current
- Coordinate operations within the Beneficiary Travel program, managing budgets, claims, and services to support over 3,000 veterans annually.
- Develop process improvements, conduct audits, and ensure regulatory compliance, safeguarding program integrity.
- Train and mentor staff, build onboarding materials, and enhance workforce performance.
- Deliver frontline customer service, resolving complex eligibility and service issues with empathy and professionalism.
Supervisor
United States Air Force
08.1995 - 08.2015
- Directed maintenance and operations for aerospace propulsion units, supervising teams of up to 25+ personnel while ensuring 100% mission readiness.
- Administered multimillion-dollar maintenance programs, ensuring accountability, safety, and compliance with federal regulations.
- Led training and professional development programs, cultivating future leaders and strengthening team performance.
- Spearheaded efficiency initiatives that reduced costs, improved readiness, and streamlined operations.
- Built partnerships with military, civilian, and international stakeholders across five continents, strengthening organizational outcomes.
Education
Master of Science - Public Administration
The University of Texas Rio Grande Valley
Edinburg, TX 08.2025 - 10.2025
Master of Science - Human Resources Management
University of Arizona Global Campuss
Chandler, AZ 10.2022 - 07.2024
BBA - Business Administration
McMurry University
Abilene, TX 09.2016 - 09.2020
Associate of Applied Science - Aerospace Propulsion Technology
Air University
Montgomery, AL 08.1995 - 08.2015
Skills
- Municipal Budget Development & Oversight
- Community Engagement & Senior Services
- Policy Implementation & Compliance
- Economic & Infrastructure Development
- Grant Writing & Program Administration
- Team Building & Workforce Development
- Strategic Planning & Technology Modernization
- Bilingual Communication (English/Spanish)
Certifications & Training
- Professional Military Education (Leadership & Supervision) – USAF
- Coursework in Employment Law, Compensation, Benefits, Workforce Planning
Languages
Spanish
Professional
Accomplishments
- 20 years of honorable military service
- Air Force Commendation Medal
- Air Force Achievement Medal
- Afghanistan Campaign Medal (3 Service Stars)
- NATO Medal (1 Service Star)
- Expeditionary Medal
- Global War on Terrorism Service Medal
- Korean Defense Service Medal
- Nuclear Deterrence Operations Service Medal
- Air Force Expeditionary Service Ribbon with Gold Border with 3 Oak Leaf Clusters
References
References available upon request.
Timeline
Master of Science - Public Administration
The University of Texas Rio Grande Valley
08.2025 - 10.2025
Beneficiary Travel
Department of Veterans Affairs
09.2023 - Current
Master of Science - Human Resources Management
University of Arizona Global Campuss
10.2022 - 07.2024
BBA - Business Administration
McMurry University
09.2016 - 09.2020
Supervisor
United States Air Force
08.1995 - 08.2015
Associate of Applied Science - Aerospace Propulsion Technology
Air University
08.1995 - 08.2015