MARCOS E. REYES
The Bronx,NY
Summary
High skilled Bilingual Spanish speaking professional experienced in providing excellent customer service. Adept at promptly resolving issues, able to enforce compliance with regards to establishment and safety rules; knowledge of disaster response and defense response; and familiarity in using security tools like two-way radios and surveillance cameras.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Counselor
The Children's Village
06.2021 - 01.2024
- Plan, coordinate and conduct activities for program participants based on observed needs of individual children and youth
- Implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth
- Assist children and youth with special projects, homework and life skills
- Help to establish a program environment that sustained participant interest and promoted positive interactions with other children, youth and adults
- Prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily skills
- Implemented program options for children and youth with special requirements
- Demonstrated, instructed, led and facilitated planned and spontaneous program activities
- Interacted with children and youth using approved child guidance and youth development techniques
- Collaborate with staff members, parents, supervisors, and volunteers
Dispatcher
Sprinter Bus
09.2017 - 08.2019
- Exceeded service and quality standards every review period
- Answered inbound calls on the dispatch services extension; return missed calls and voicemails
- Monitored and responded to calls and emails using established call handling time, leveraging the communication and information management system to deliver excellent customer care
- Clearly documented communications following protocols and processes, and properly identify and escalate issues as necessary
- Provided updated information to the origin agent and/or hauling agent as needed
- Attended interdepartmental cross training opportunities
Porter/Maintenance
Weber Farhat Co.
08.2016 - 02.2017
Electrician Assistant
Apollo Electric
07.2015 - 02.2016
Customer Service Representative
Manhattan Parking Group
04.2013 - 11.2013
- Processed and accepted ATM, face to face personal and business transactions according to established bank policies and procedures
- Cashed payroll checks, exchanged foreign currency, received loan payments, and issued traveler's checks
- Kept records of monetary and negotiable instruments involved in banks day to day transactions
- Counted, verified and posted armored car deposits following all security procedures and key control
- Prepared batched work for the Proof department
- Resolved problems or discrepancies concerning customer accounts, addressing and uncovering customer needs
Administrative Assistant
Business of Sports School
11.2011 - 04.2012
Education
Associates in Arts Degree (A.A.) - Criminal Justice
Bronx Community College
Bronx, New YorkSkills
Professional boundaries
Positive reinforcement
Multicultural competence
Family engagement
Self-care strategies
Youth advocacy
Certification
- OSHA 30 HR Construction Safety and Health
- NYC DOB 32-HOUR Supported Scaffold Installer and Remover Training (SCA-102)
Timeline
Youth Counselor
The Children's Village
06.2021 - 01.2024
Dispatcher
Sprinter Bus
09.2017 - 08.2019
Porter/Maintenance
Weber Farhat Co.
08.2016 - 02.2017
Electrician Assistant
Apollo Electric
07.2015 - 02.2016
Customer Service Representative
Manhattan Parking Group
04.2013 - 11.2013
Administrative Assistant
Business of Sports School
11.2011 - 04.2012
- OSHA 30 HR Construction Safety and Health
- NYC DOB 32-HOUR Supported Scaffold Installer and Remover Training (SCA-102)
Associates in Arts Degree (A.A.) - Criminal Justice
Bronx Community College
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