Marcos Escobar

• Product Listings & Catalog Management: Created and optimized product listings across various online marketplaces (e.g., Amazon, eBay, Shopify). Ensured accurate product descriptions, pricing, images, and keyword optimization for maximum visibility and conversion.
• Graphic Design & Branding: Designed product images, banners, and promotional graphics using Adobe Creative Suite and Canva to enhance online presence and improve customer engagement. Developed cohesive branding for listings and marketing materials.
• SEO for Marketplaces: Conducted keyword research and applied SEO best practices for product titles, descriptions, and tags on multiple e-commerce platforms to improve search ranking, increase organic traffic, and boost sales performance.
• Customer Service: Provided exceptional customer service via email, chat, and phone, addressing inquiries, resolving issues, and processing returns and exchanges. Maintained high levels of customer satisfaction and retention.
• Order Entry & Inventory Management: Processed and tracked customer orders, ensuring timely fulfillment and accurate inventory management. Utilized ERP and e-commerce platforms to maintain up-to-date stock levels and reorder products as needed.
• Label Creation & Shipping: Managed the creation of shipping labels, ensuring that all orders were processed accurately and shipped on time. Coordinated with third-party logistics providers to track and expedite shipments.
• Credits & Reimbursements: Processed credit requests and reimbursements for customers, ensuring prompt and accurate adjustments. Managed refunds, discounts, and account credits in compliance with company policies.
• Claims for Damaged Goods: Submitted claims to shipping carriers for damaged products during transit. Gathered and documented evidence, such as photos and damage reports, to facilitate successful claims and recover costs.

• E-Commerce Management: Launched and managed an online store on Shopify , including product listings, pricing, inventory management, and customer service. Optimized product pages for conversion.
• Product Design & Development: Designed unique consumer products tailored to niche markets. Created product concepts, collaborated with manufacturers, and ensured quality control throughout the production process.
• Graphic Design: Created visually compelling product designs, marketing materials, and branding assets, including logos, promotional graphics, and social media content. Utilized tools such as (Illustrator, Photoshop, Canva, Place-It)
• Social Media Marketing & Sales: Developed and executed Facebook ad campaigns to drive traffic to the online store. Managed Facebook Business Manager, targeted ads to the right demographics.
• Video Creation & Editing: Produced and edited engaging YouTube videos to promote products and grow audience, utilizing DaVinci Resolve Studio for advanced video editing, color correction, and special effects. Designed custom thumbnails and promotional graphics in Canva to maximize click-through rates and viewer engagement
• Influencer Marketing: Identified and partnered with a YouTube influencer who had a relevant audience to promote the products.

• Install and Service Heating and Cooling units
• Install/Trouble-shoot Boilers, Central Air, Furnaces, and Mini-splits
• Run Gas, Refrigerant and Water lines
• Basic Low voltage wiring
• Assemble, seal, insulate, and install Ductwork with Zoning Systems
• Driver (no accidents)
• Some Commercial unit experience
• Some Plumbing experience

• Customer Service: Communicating with customers to answer questions, schedule appointments, keep them informed, and ensuring customers have accurate receipts and warranty information
• Sales: Selling services and service contracts over the phone to customers
• Technician Dispatch: Scheduling and Coordinating Technicians based on location, logistics and capacity.
• Billing: Ensuring that customers have been invoiced and keeping track of and collecting payment
• Parts Procurement: Sourcing parts needed to fix units
• Data Entry: Entering customer information into the CRM database
• Job Quotes: Writing and sending quotes to customers and following up to proceed with business
• CRM Management: Filling out ticket information to ensure records are maintained of all jobs done

• Jr HVAC technician
• Assist HVAC Tech to install Central air, mini-split and Heating systems
• Maintaining and safely operate truck from shop to job sites
• Handled Freon and hazardous chemicals properly
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

Key responsibilities:

• Customer Service: Communicate with clients to arrange time windows for projects, estimates, costs and material information
• Sales: Meeting/calling customers to negotiate price and finalize contract
• Project Management: Ensure Job Materials and crew are available and by the time work begins
• Filing for Permits
• Payroll: Doing payroll and submitting necessary information to accountant
• Estimates: Arranged time for estimates and went to site to meet client and assess the job requirements
• Cost calculation: Calculating cost of jobs based on the information gathered during the estimate and sending the proposal to the customer
• Material Procurement
• Fleet Vehicle Management: Ensuring records and DMV documents are up to date for 5 trucks and 3 Trailers
• Filing: Ensure receipts and job permits are kept in organized files by date

• Prepared and maintained reports on personnel, training statistics, current and future operations, and personnel attending career enhancement courses to the Battalion Commander
• Created and forwarded packages of documents that enabled Marines to receive housing benefits, retire, and attend career enhancing courses
• Supervised annual training events, and tracked training status for 148 personnel, achieving 100% training for all required personnel
• Supervised and conducted maintenance of areas of operations spanning 4 miles
• Attended and assisted in Battalion level training meetings to ensure cohesion between Companies
• Reported training statistics to the Company Commanding Officer and First Sergeant

• Managed spending of Battalion funds of an excess $1M
• Ensured proper authorization, and adherence to authorization of all transactions
• Recorded and maintained ledgers and substantiating documents for all fully funded transactions
• Assisted in deriving budgets for 12 sections, and ensured their compliance with budget lines
• Prepared Fiscal section for annual inspections, and passing with commendatory notes
• Managed procurement of supplies via
• Government Purchase Charge Card, Serv mart Cards, and Government Contracts
• Ensured Commitment, Obligation, Expense and Liquidations of Funds were conducted properly and that Commitments and Obligations reached 100 percent while also assisting in receiving further funds for the Battalion
• Ensured all contracts were paid on time via
• Wide Area Workflow (WAWF)
• Reported Funding Statistics and Figures directly to Officer in charge, by constructing reports from Marine Corps reporting and accounting Systems, mainly SABRS

• Review travel expense Authorizations and claims to ensure compliance with Joint Service Travel Regulations
• Oversaw the problem disbursements section and ensured funds were directed to their respective destinations
• Trained incoming personnel in their basic functions and ensured their growth within the section
• Gave classes to Fiscal clerks and Fiscal Chiefs on the use of the Marine Corps' standard accounting system (SABRS)
• Conducted site visits and inspections of four fiscal sections, and ensured training occurred when necessary
• Assisted Marines in creating travel Authorizations and reported budget lines of accounting deficiencies to proper authorities

• Assisted Servers in fulfilling needs of their customers
• Prepared and took food to the tables
• Removed dishes as customers finished with them and wrapped them in take home containers when necessary
• Cleaned tables after customers left
• Setup silverware and napkins before every workday