MARCOs RODRIGO ESCOBEDO
Orlando,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Technical Services Assistant
Ministry of the Interior – Community Prevention Department (UPCV)
Guatemala
03.2023 - 06.2024
- Supported departmental organization within the Community Prevention Division
- Assisted in administrative and operational processes related to community programs
Customer Service Supervisor
Tupperware, Guatemala
Guatemala
02.2021 - 12.2022
- Delivered customer support and handled client inquiries
- Maintained high service standards and client satisfaction
Customer Service Supervisor & Head of Translation
Customer Service Supervisor & Head of Translation | Master Call
Guatemala
02.2017 - 09.2020
- Supervised daily customer service operations, ensuring high-quality support and satisfaction
- Managed translation department and ensured quality of language services
Education
High School Diploma in Science And Humanities -
Campo Alto High School
Guatemala10-2013
No Degree - Faculty of Medical Sciences
University of San Carlos De Guatemala
Guatemala01-2017
Skills
- Customer support
- Server management
- Customer service
- Verbal and written communication
- Desktop support
- Analytical thinking
- Customer service expert
Languages
Spanish
Native or Bilingual
Japanese
Full Professional
English
Professional Working
Timeline
Technical Services Assistant
Ministry of the Interior – Community Prevention Department (UPCV)
03.2023 - 06.2024
Customer Service Supervisor
Tupperware, Guatemala
02.2021 - 12.2022
Customer Service Supervisor & Head of Translation
Customer Service Supervisor & Head of Translation | Master Call
02.2017 - 09.2020
High School Diploma in Science And Humanities -
Campo Alto High School
No Degree - Faculty of Medical Sciences
University of San Carlos De Guatemala