Marcos Ferrer
Plant City,FL
Summary
Dynamic pharmacy professional with experience at Publix Pharmacy, excelling in patient confidentiality and cash handling accuracy. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Committed to maintaining FDA and HIPAA compliance while streamlining operations, resulting in improved service delivery and patient education.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Retail professional committed to maintaining optimal stock levels and ensuring well-organized store environment. Proven ability to support smooth retail operations with effective restocking and neat product displays. Recognized for teamwork and adaptability to changing needs, with strong focus on inventory management and time management.
Overview
4
4
years of professional experience
Work History
Pharmacy Clerk
Publix Pharmacy
10.2022 - Current
- Assisted customers in locating and selecting medications and health products.
- Coordinated with pharmacists to verify prescription details and dosage instructions.
- Handled customer inquiries effectively, providing information about medications and services.
- Executed cash register operations, managing transactions accurately during busy hours.
- Maintained cleanliness and organization of pharmacy workspaces to promote safety.
- Facilitated communication between pharmacy staff and customers to improve service experience.
- Assisted in developing efficient pharmacy processes, leading to improved service delivery.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Explained medication use and side effects under pharmacist direction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register and financial transactions, securing accurate payment processing.
- Enhanced pharmacy workflow efficiency by organizing medication inventory and restocking shelves as needed.
- Improved customer trust with confidential handling of sensitive health information.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Enhanced patient education by providing clear instructions on medication usage and safety, contributing to improved health outcomes.
- Provided compassionate customer service, answering queries and guiding customers through pharmacy procedures.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Re-stocked shelves with prescribed medications and health care products.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Answered questions regarding medication instructions and usage.
Stocker
Publix Grocery Store
10.2022 - Current
- Stocked shelves efficiently while ensuring product availability for customers.
- Collaborated with team members to maintain organized and clean store sections.
- Assisted in product rotation to minimize waste and maintain freshness.
- Provided support in merchandising initiatives to enhance product visibility.
- Maintained accurate inventory records to facilitate restocking processes.
- Organized backroom storage for optimal space utilization and access.
- Trained new staff on stocking procedures and safety protocols.
- Executed shelf maintenance tasks to ensure compliance with company standards.
- Responded to customer inquiries with product knowledge and assistance.
- Participated in team meetings to discuss inventory management strategies.
- Monitored expiration dates and removed outdated products from shelves.
- Facilitated stock replenishment by coordinating deliveries and product placements.
- Implemented safety guidelines during stocking to prevent accidents.
- Supported seasonal merchandising efforts to drive sales during peak periods.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Followed orders precisely for correct items, sizes and quantities.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Cashier
Dollar General
06.2021 - 09.2022
- Processed customer transactions efficiently using point of sale systems.
- Assisted in inventory control by restocking shelves and organizing merchandise displays.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Demonstrated strong customer service skills by addressing inquiries and resolving issues.
- Collaborated with team members to ensure smooth store operations and customer satisfaction.
- Executed promotional merchandise displays to highlight seasonal products and increase sales.
- Handled cash management procedures, ensuring accuracy and security during transactions.
- Responded to customer feedback and suggestions to improve service quality.
- Conducted end-of-day cash reconciliations to verify register accuracy.
- Provided assistance to customers in locating products and making purchasing decisions.
- Adapted to changing work schedules and maintained flexibility to meet store needs.
- Communicated effectively with team to coordinate tasks and enhance overall efficiency.
- Resolved customer complaints promptly to foster a positive shopping environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced shopping experience, provided product information and location assistance.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
No Degree - Psychology
Hillsborough Community College
Brandon, FLHigh School Diploma -
Central Baptist Christian School
Brandon, FL05-2021
Skills
- Decision-making
- Managing customer complaints
- Analytical thinking
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Clerk
Publix Pharmacy
10.2022 - Current
Stocker
Publix Grocery Store
10.2022 - Current
Cashier
Dollar General
06.2021 - 09.2022
No Degree - Psychology
Hillsborough Community College
High School Diploma -
Central Baptist Christian School