MARCOS FRANCO
Miami,FL
Summary
I am well-versed in customer service and computer analytics, driven by a competitive nature that compels me to excel in every field I enter. My goal is to gain valuable experience to make a significant difference for people, delivering a service that others can acknowledge and be proud of. I am ready to take on the next level and contribute meaningfully to a forward-thinking organization.
Knowledgeable Sales representative with a solid foundation in driving successful business development initiatives. Adept in optimizing processes and leading teams to enhance customer acquisition and retention. Demonstrated expertise in CRM systems and fostering strong client relationships.
Professional in business development and customer relationship management, bringing valuable experience in leading teams and enhancing operational efficiency. Renowned for collaborative approach, ensuring adaptability to dynamic environments and consistently achieving targets. Skilled in CRM systems, team leadership, and strategic planning.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BDC LEAD
HGreg
08.2024 - Current
- Helped team achieve goals to boost sales and build morale.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Kept detailed records of daily activities through online customer database.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
BDC Service Representative
Ocean Cadillac
01.2024 - 07.2024
- Respond to new customer inquiries via phone, text, and email, providing timely and professional assistance
- Assist customers with vehicle sales requests, ensuring a smooth and informative process
- Schedule sales appointments and conduct follow-ups with clients who missed their appointments
- Follow up with existing customers to generate new appointments and maintain engagement
- Handle all incoming calls with professionalism, addressing customer requests and inquiries effectively
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Fitness Consultant
EOS Fitness
03.2023 - 01.2024
- Assisted clients in identifying their fitness goals and performed body metrics evaluations to tailor their plans
- Conducted facility tours for new members, providing detailed explanations of various machines and amenities
- Achieved daily and monthly sales quotas, consistently meeting company performance standards
- Established strong relationships with clients, resulting in numerous referrals and long-term loyalty to the gym facility.
- Increased gym revenue by consistently meeting sales targets for memberships, personal training packages, and additional services.
- Utilized data analysis tools to track client progress, adjust workout plans as needed, and demonstrate tangible results from their efforts.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Sales Associate
Forrest Solutions
03.2021 - 08.2022
- Achieved daily call quotas by engaging with clients and addressing their needs effectively
- Ensured client records were current and accurate, maintaining up-to-date information
- Conducted verification processes during calls to confirm client details and address any discrepancies
- Documented client interactions and changes to accounts, ensuring precise record-keeping
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BBA - Business And Finance
FIU
Miami, FL06-2022
High School Diploma -
John A. Ferguson Senior High School
Miami, FL01.2018
Skills
- Written and Verbal Communication
- Software Proficiency (Microsoft Office)
- Data Analysis
- Detail-Oriented
- Quick Learner
- Leadership
- Critical Thinking
- Customer Service Oriented
- Connection Builder
- Customer Retention
- Market strategies
- Sales coordination
- Performance evaluation
- Salesforce
- Direct sales
Certification
- Certified Sales Professional (CSP)
Languages
Spanish
Professional Working
Timeline
BDC LEAD
HGreg
08.2024 - Current
BDC Service Representative
Ocean Cadillac
01.2024 - 07.2024
Fitness Consultant
EOS Fitness
03.2023 - 01.2024
Sales Associate
Forrest Solutions
03.2021 - 08.2022
High School Diploma -
John A. Ferguson Senior High School
- Certified Sales Professional (CSP)
BBA - Business And Finance
FIU
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