Marcos GALEAS
Rosemount,MN
Summary
Motivated Customer Service Representative with 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sutong Tire
07.2023 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Senior Technician
UBreakiFix
01.2023 - 07.2023
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with [Type] machines by applying technical knowledge and troubleshooting skills.
- Repaired components, systems and machines to control costs.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Completed job reports and logs immediately following service calls.
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
CALL CENTER OPERATOR
Sutherland Global
10.2021 - 12.2022
- Responded to customer requests for products, services and company information
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
SALES ASSOCIATE
Cricket Wireless
09.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
MACHINE OPERATOR
Daikin
04.2021 - 08.2021
- Operated machining equipment safely with team of operators
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
CUSTOMER SERVICE SPECIALIST
UBreakiFix
02.2020 - 04.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees
- Resolved concerns with products or services to help with retention and drive sales
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
MAINTENANCE WORKER
CRC Evans
10.2013 - 11.2019
- Followed safety precautions to avoid personal injury and provide safe work environment
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Education
Cypress Springs High School
Cypress, TX05.2012
Skills
- Call Center Processes
- Customer Service
- Microsoft Office
- Data Entry
- Customer Retention
- Account Management
- Complaint Resolution
- Troubleshooting and Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Sutong Tire
07.2023 - 10.2023
Senior Technician
UBreakiFix
01.2023 - 07.2023
CALL CENTER OPERATOR
Sutherland Global
10.2021 - 12.2022
SALES ASSOCIATE
Cricket Wireless
09.2021 - 10.2021
MACHINE OPERATOR
Daikin
04.2021 - 08.2021
CUSTOMER SERVICE SPECIALIST
UBreakiFix
02.2020 - 04.2021
MAINTENANCE WORKER
CRC Evans
10.2013 - 11.2019
Cypress Springs High School