Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcos Garcia

New York

Summary

Dynamic professional with extensive experience in customer service and operations, notably at Tokio Marine S/A. Proven ability in guest relations and quality assurance, enhancing customer loyalty and satisfaction. Skilled in ticketing and multi-line phone systems, consistently delivering exceptional support and fostering strong relationships with clients.

Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

International Attendant

Tokio Marine S/A
03.2016 - 09.2024
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Promptly responded to all requests for assistance.
  • Assistance to policyholders, brokers and branches of Tokio Marine Seguradora.

AXA Assistance Bilingual Assistant

Axa Assistance
08.2012 - 04.2015
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Responsible for organizing emergency medical care for policyholders inside and outside the country of origin, through data, medical symptoms and local logistics for care.

Reservation Agent

Alitalia Airlines
06.2011 - 01.2012
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Responsible for issuing airline tickets via chat, telephone and website.

Education

Colegio Dante Alighieri
Sao Paulo

Skills

  • Ticketing
  • Safety awareness
  • Rules compliance
  • Quality assurance
  • Guest relations
  • Multi-line phone system
  • Initiative and Self-motivation
  • Supply restocking
  • Strong work ethic

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

International Attendant

Tokio Marine S/A
03.2016 - 09.2024

AXA Assistance Bilingual Assistant

Axa Assistance
08.2012 - 04.2015

Reservation Agent

Alitalia Airlines
06.2011 - 01.2012

Colegio Dante Alighieri

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