Marcos Gutierrez
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Security Guard
Ysleta Independent School District
El Paso, TX
03.2019 - Current
- Conducted daily security patrols of assigned areas.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
Security Guard
Mike Garcia Merchant Security
El Paso, TX
02.2018 - 03.2019
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Arcade Attendant
Oasis Lanes
El Paso, TX
04.2017 - 02.2018
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Ensured that games were functioning properly and offering the correct prizes or rewards.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Performed minor repairs on arcade machines when necessary.
- Assisted with setting up new games in the facility including wiring connections, testing functionality.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Enforced rules within the facility including no smoking, no fighting, no outside food and drinks.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Sold tickets for redemption of prizes from ticket machines located throughout the facility.
- Assisted with promotional activities such as handing out coupons or flyers for upcoming events.
- Tracked prize inventory, replenishing stock.
Gameroom Attandant
Chuck E Cheese
El Paso, TX
12.2015 - 02.2017
- Greeted customers and provided information about the game room.
- Assisted customers in selecting appropriate games for their age and skill level.
- Demonstrated how to properly use the gaming equipment.
- Monitored customer play to ensure safety of all guests.
- Cleaned, sanitized, and maintained gaming equipment on a daily basis.
- Organized and stocked supplies used in the game room.
- Verified that all gaming machines were operational before opening hours.
- Performed minor repairs on gaming machines when needed.
- Resolved customer complaints in a professional manner.
- Restocked shelves with merchandise such as toys, snacks, drinks.
- Kept track of inventory levels throughout the day to ensure adequate supply was available at all times.
Education
High School Diploma -
Riverside High School
El Paso, TX06-2013
Skills
- Security Patrols
- First Aid Certified
- Security camera monitoring
- Building patrol
- Vigilant and watchful
- Perimeter security
- Patrol techniques
- Threat Assessment
Timeline
Security Guard
Ysleta Independent School District
03.2019 - Current
Security Guard
Mike Garcia Merchant Security
02.2018 - 03.2019
Arcade Attendant
Oasis Lanes
04.2017 - 02.2018
Gameroom Attandant
Chuck E Cheese
12.2015 - 02.2017
High School Diploma -
Riverside High School
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