Marcos Gutierrez

• Resolved customer issues promptly and professionally, ensuring a positive experience.
• Achieved consistently high customer scores due to exceptional service.
• Continuously monitored traffic conditions in order to select optimal route for passenger destination.

• Positive energy and communication skills while maintaining a clean environment for passengers

• Preparing meals, lunch and dinner for the homeless of Olympia, Wa.
• Serving meals to the homeless, great communication skills and positive reinforcement
• Doing dishes and helping with clean up after meals

• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Identified needs of patients promptly and efficiently.
• Approached patients and engaged in conversation through use of effective interpersonal and people skills.
• Assisted in take downs and seclusion of patients when needed for safety and medical reasons.
• Daily charting on patient behavior
• Debriefing of patients and behaviors
• Escorted patients to and from medical appointments
• Hourly safety checks on patients
• Working 1:1 with patients on daily ADLs