Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Marcos Heidrich

Orlando,FL

Summary

Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends, to contribute to organizational success. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn, and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Amazon FBA Seller

Amazon
Orlando, FL
12.2022 - Current
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Conducted market research to identify new products and trends in the Amazon Marketplace.
  • Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
  • Reviewed competitor activity and adjusted marketing strategy accordingly.
  • Analyzed sales data to determine areas of improvement for future campaigns.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Troubleshot any issues that arose during shipping process or post-purchase experience.
  • Received and processed payments from customers using electronic transaction services.

Chief Product Officer

Plano Happymed
Balneario Camboriú, Santa Catarina
12.2020 - 01.2022
  • Created training materials for sales staff on features and benefits of each product line.
  • Collaborated with marketing team to create compelling messaging that highlighted product benefits and value proposition.
  • Maintained communication between internal stakeholders regarding progress of projects.
  • Built partnerships with product management, product support, product technology and operations teams to streamline product development, communication and documentation processes.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Created and maintained product roadmaps for entire portfolio.
  • Collaborated with product teams to interpret requirements and develop innovative product offerings.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Created go-to-market plans for launching new products into the marketplace.

Regulatory Affairs Coordinator

Unimed Joinville
Joinville, Santa Catarina
10.2018 - 12.2020
  • Investigated product complaints and prepared documentation and submissions to appropriate regulatory agencies.
  • Provided support on regulatory issues related to the development of new products.
  • Ensured that all regulatory activities were conducted in accordance with applicable laws and regulations.
  • Coordinated with external stakeholders regarding regulatory requirements.
  • Participated in meetings with external stakeholders as needed.
  • Oversaw and coordinated development of annual reports.
  • Submitted fees and applications, tracked status updates and handled all correspondence during regulatory affairs processes.
  • Reviewed and updated regulatory documents to ensure compliance with local regulations.
  • Handled all regulatory needs for and products.

Healthcare Cost Analyst

Unimed Litoral
Itajaí, Santa Catarina
01.2018 - 09.2018
  • Conducted studies to determine data regarding standard hour and related costs.
  • Conducted research into new methods of cost reduction, such as outsourcing services or products.
  • Updated and maintained database of suppliers and contractors.
  • Developed procedures to streamline internal processes related to cost tracking and reporting.
  • Tracked changing labor and supply costs and prepared periodic cost reconciliation reports.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Performed detailed analysis of customer contracts and negotiated terms for improved profitability.

Health Plan Manager

Unimed Pelotas
12.2004 - 11.2016
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Monitored staff performance and addressed issues.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.

Education

MBA - Strategic Management

Anhanguera Educacional
Pelotas
08-2020

BBA - Health Administration

Universidade Católica De Pelotas
Pelotas
08-2012

Skills

  • Product development
  • Customer service
  • Conflict resolution
  • Online platforms
  • Customer engagement
  • Analytical thinking
  • Strategic planning
  • Brand development

Languages

English
Elementary
Spanish
Elementary
Portuguese
Professional

Certification

  • Certification for Ombudsmen - OMD Solutions
  • Cybersecurity - FIAP
  • Customer Experience Management - FIAP
  • DevOps - FIAP
  • Design Thinking - FIAP
  • Project Management - PMI São Paulo
  • Internal Audit ISO 9001/2015 - Bureau Veritas

Affiliations

  • Flexible
  • Systemic vision
  • People management
  • Mediator
  • Agile

Timeline

Amazon FBA Seller

Amazon
12.2022 - Current

Chief Product Officer

Plano Happymed
12.2020 - 01.2022

Regulatory Affairs Coordinator

Unimed Joinville
10.2018 - 12.2020

Healthcare Cost Analyst

Unimed Litoral
01.2018 - 09.2018

Health Plan Manager

Unimed Pelotas
12.2004 - 11.2016

MBA - Strategic Management

Anhanguera Educacional

BBA - Health Administration

Universidade Católica De Pelotas

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