Marcos Hernandez Jr

• Enhanced client satisfaction by providing timely and professional transportation services.
• Increased repeat business by developing strong relationships with clients through excellent communication skills.
• Maintained a clean and comfortable vehicle for the optimal passenger experience.
• Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
• Assisted passengers with luggage to provide seamless door-to-door service.

Stocked shelves with merchandise and ensure product displays were neat and organized.

Organized backroom areas to maintain a clean and organized work environment.

Participated in daily team meetings to discuss task, strategies and end of shift goals.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.